Allison Decoff
Shrewsbury,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives including knowledge about human resources,financial administration and inventory management. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Westborough Healthcare
03.2024 - Current
- Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Trust and Safety Analyst Senior Representative
Care.com Inc
02.2023 - Current
- Responded proactively and positively to rapid change.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Investigated incidents, determining root causes and implementing corrective actions.
- Managed time efficiently in order to complete all tasks within deadlines.
Business Office Assistant
Westborough Healthcare
09.2021 - Current
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Trust and Safety Analyst
Care.com Remote
02.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Conduct additional investigation to help ensure security and safety of the community.
DINING ROOM MANAGER
GOLDEN POND ASSISTED LIVING HOPKINTON MA
08.2014 - 09.2021
- Oversee dining room operations of 90+ residents in two onsite dining locations.
- Input bi-weekly payroll for 51 employees.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Motivated staff to perform at peak efficiency and quality.
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL GRID NORTHBOROUGH MA
09.2013 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CUSTOMER SERVICE REPRESENTATIVE
RC WILLEY LAS VEGAS NV
01.2010 - 08.2011
- Train new employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
MBA - Finance
Southern New Hampshire University
Hooksett, NH05.2022
Bachelor of Arts - Human Resource Management, Business Management
Southern New Hampshire University
Hooksett, NH05.2019
Associate of Science - Health Care Administration
University of Phoenix
AZ10.2014
Skills
- Microsoft Suite, Microsoft Office, Excel, Power Point, CRS System, Front End, Agent Desktop
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Salesforce
- Google Drive
- Data Entry and Maintenance
Timeline
Business Office Manager
Westborough Healthcare
03.2024 - Current
Trust and Safety Analyst Senior Representative
Care.com Inc
02.2023 - Current
Business Office Assistant
Westborough Healthcare
09.2021 - Current
Trust and Safety Analyst
Care.com Remote
02.2019 - Current
DINING ROOM MANAGER
GOLDEN POND ASSISTED LIVING HOPKINTON MA
08.2014 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL GRID NORTHBOROUGH MA
09.2013 - 05.2014
CUSTOMER SERVICE REPRESENTATIVE
RC WILLEY LAS VEGAS NV
01.2010 - 08.2011
MBA - Finance
Southern New Hampshire University
Bachelor of Arts - Human Resource Management, Business Management
Southern New Hampshire University
Associate of Science - Health Care Administration
University of Phoenix