Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Deen

Visalia

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

8
8
years of professional experience

Work History

Front End Supervisor

Ross Dress For Less
07.2020 - Current


  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in up to 8 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Cashier/ Food Service Representative

Mcdonald’s/ RLMK
01.2019 - 05.2020


  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.



Cashier/ Sales Floor

Dollar Tree
08.2017 - 02.2018


  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.


Education

High School Diploma -

McLane High School
Fresno, California
06-2015

Skills

  • Quick learner
  • Results-oriented
  • Excels in interpersonal communication
  • Attention to detail
  • Computer proficient
  • Complaint resolution
  • Credit returns processing
  • Team building
  • Staff supervision
  • Opening and closing procedures
  • Cash register operation
  • Training and mentoring
  • Problem-solving skills
  • Effective planning

Timeline

Front End Supervisor

Ross Dress For Less
07.2020 - Current

Cashier/ Food Service Representative

Mcdonald’s/ RLMK
01.2019 - 05.2020

Cashier/ Sales Floor

Dollar Tree
08.2017 - 02.2018

High School Diploma -

McLane High School

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