Overview
Work History
Education
Skills
Timeline
Generic

Allison Delgado

Austin,TX

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator

Hedgecock Dental
06.2024 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Processed dental insurance claims and payments.
  • Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
  • Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
  • Coordinated referrals through insurance and other medical/dental specialists and documented details in patient charts.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.

Guest Service Associate

Target
07.2018 - 06.2024
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Managed customer service desk operations, ensuring a smooth and pleasant guest experience.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
  • Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
  • Participated in seasonal inventory audits to ensure accurate records of all merchandise within the store.
  • Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

High School Diploma -

Cinco Ranch High School
Katy, TX
06.2020

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Customer service
  • Cash handling
  • Excellent written and oral communication
  • Phone and email etiquette
  • Team collaboration
  • Payment processing
  • Proficiency in Oryx and Slack

Timeline

Scheduling Coordinator

Hedgecock Dental
06.2024 - Current

Guest Service Associate

Target
07.2018 - 06.2024

High School Diploma -

Cinco Ranch High School

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Allison Delgado