Allison DeLong
Dental Practice Manager
Phoenix,AZ
Summary
Highly-motivated Orthodontic Practice Manager / Treatment Coordinator with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. With 24 years of experience from assisting, lab tech, sterilization , lead marketer,Treatment coordinator, to Practice Manager I enjoy being a part of Team.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Orthodontic Practice Manager
Orthodontic Specialists Of Arizona
10.2021 - 04.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Orthodontic Treatment Coordinator
West Valley Pediatric Dentistry And Orthodontics
01.2021 - 10.2021
- Designed dental report card to explain patient dental health status and treatment plans.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Laid out potential payment plans for patients.
- Completed annual chart audits.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
Orthodontic Administrator
Associated Dental And Orthodontics
02.2018 - 01.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Generated reports to suggest corrective actions and process improvements.
Lead Orthodontic Assistant
Carmel Orthodontics
03.2000 - 01.2018
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Set appointments and made follow-up calls.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Designed dental report card to explain patient dental health status and treatment plans.
- Verified patient insurance eligibility and benefits.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Exposed, developed and mounted dental x-rays.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Dental Assisting License - Dental Assisting
Indiana University - Purdue University Indianapolis
Indianapolis, IN10.2000
Associate Of Business Administration - Business Administration And Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2000
Skills
- Active Listening
- Attention to Detail
- Dependable and Responsible
- Data Entry
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Teambuilding
- Organization and Time Management
- Good Telephone Etiquette
- Planning and Coordination
- Flexible and Adaptable
- Decision-Making
- Critical Thinking
- Written Communication
- PPE Compliance
- First Aid/CPR
- Multitasking Abilities
- MS Office
Certification
- COA - Certified Orthodontic Assistant
- X-ray certified
- Associates Degree in Business
- Orthodontic field - 24years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t believe everything you think.
Byron Katie
Timeline
Orthodontic Practice Manager
Orthodontic Specialists Of Arizona
10.2021 - 04.2023
Orthodontic Treatment Coordinator
West Valley Pediatric Dentistry And Orthodontics
01.2021 - 10.2021
Orthodontic Administrator
Associated Dental And Orthodontics
02.2018 - 01.2021
Lead Orthodontic Assistant
Carmel Orthodontics
03.2000 - 01.2018
Dental Assisting License - Dental Assisting
Indiana University - Purdue University Indianapolis
Associate Of Business Administration - Business Administration And Management
Indiana University - Purdue University Indianapolis