Allison Denworth
Branch Manager
Woodland,WA
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
28
28
years of professional experience
2
2
Certification
Work History
BRANCH MANAGER
OneMain Financial
Kelso, WA
08.2000 - Current
- Direct all new business, customer retention, and loan portfolio operations, developing strategies to obtain new business sources
- Examined customer loan applications for loan approvals and denials.
- Reviewed credit reports and credit applications which appeared suspicious to uncover possible fraudulent activity.
- Demonstrate a strong and broad set of skills in financing, lending processes, investigations, and collections, implementing policies and procedures within regulatory requirements
- Proactively evaluate risk and associated control, analyzing issues to identify underlying causes and providing resolution
- Complied with regulatory guidelines and requirements.
- Conducted investigations of customer accounts and payment histories.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Manage all human resource initiatives to establish branch goals, optimize profitability, and control expenses
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
OPERATIONS MANAGER
Mercury Finance Company
Clearwater, FL
01.1995 - 01.2000
- Provided daily support to the branch manager in all operations
- Screened, hired, supervised, trained, motivated, and evaluated employees engaged in credit approvals/collections
- Acted as a liaison with dealers for credit applications, underwriting requirements and purchasing contracts, handling loan closings from inception to close
- Handled collections of aging/delinquent accounts, offering innovative repayment plans to customers.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
No Degree -
Bergen Community College
Paramus, NJSkills
- Team Leadership
- Risk Analysis
- Loans
- Relationship building and management
- Sales expertise
- Collections
- Business Development Expertise
- Financial services
- Strong team-builder
- Employee Development
- Resourceful nature
- Customer service awareness
- Verbal/written communication
- Goals and performance
- Cash handling expertise
- Staff Training
- Staff Management
Certification
- 2-14 Resident Life (including Annuities & Variable contracts) License - #A128182
- CNP - Certified Notary Public State of Washington
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BRANCH MANAGER
OneMain Financial
08.2000 - Current
OPERATIONS MANAGER
Mercury Finance Company
01.1995 - 01.2000
No Degree -
Bergen Community College
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