Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALLISON DERSCHAN

Woodland Park,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Feather Petroleum
04.2022 - Current
  • Developed strong working relationships with staff, fostering a positive work environment to help maintain retention. Worked alongside store manager to conduct employee performance evaluations, providing constructive feedback for growth and development.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Direct Report

GOODWILL OF COLORADO
10.2018 - 03.2022
  • Managed operations in accordance with production budget requirements
  • Worked closely with store manager to maintain day-to-day operations
  • Dealt with customer complaints and rectified product and service issues
  • Coordinated with departments to keep retail displays organized and full for customers
  • Supervised work of cashiers, training new team members and monitoring performance
  • Administering Payroll
  • Contributed to merchandising ideas with teams to increase sales
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences
  • Reviewed schedules to keep store under leadership properly staffed
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
  • Greeted customers upon entrance to store and offered assistance in locating items
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
  • Conducted personnel performance appraisals to assess training needs of staff members
  • Planned and assigned duties and supervised employees
  • Facilitated peer-to-peer conflict resolution
  • Generated reports to assess performance and adjusted workflows to realign with targets
  • Documented production levels, materials used and special incidents to keep management informed of daily activities
  • Organized daily workflow and scheduled staff vacations for adequate coverage
  • Facilitated new hire onboarding, resolving issues and processing paperwork
  • Identified vacancies in staff, and interviewed prospective personnel
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.

Shift Supervisor

GOODWILL OF COLORADO
01.2021 - 07.2021
  • Assisted upper management with daily operations to meet standards of service and quality
  • Resolved customer complaints and reported issues to senior management
  • Completed opening and closing duties to facilitate business operations
  • Collaborated with team members to improve performance and implement training updates
  • Worked alongside employees to identify concerns and implement corrective actions
  • Provided coaching and reinforced standards to foster superior performance from team members
  • Conducted inventory receiving, auditing and restocking
  • Employed security and loss prevention strategies during shift
  • Created training and pricing manuals for employees to use as reference guide
  • Evaluated operational needs and made scheduling adjustments to maximize productivity
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Delegated tasks to employees and monitored activities and task completion
  • Supervised, motivated and led employees to maintain productivity and customer service levels
  • Upheld company standards and compliance requirements for operations and cleanliness
  • Complied with company safety procedures, policies and regulations to promote safe working environment
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.

Generalist

GOODWILL OF COLORADO
11.2020 - 01.2021
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements
  • Staged and sorted multiple types of products for departments to help maximize their daily goals
  • Operated cash register, collected payments and provided accurate change
  • Wiped down counters to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered help
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions, bagged items, to prevent long customer wait times
  • Accepted cash, credit card and check payments, issued receipts and provided change
  • Trained new team members in cash register operation, stocking procedures and customer services
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Learned and worked in other departments to provide coverage and keep store operational
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Preschool Teacher Leader

WOODLAND PARK SCHOOL DISTRICT
08.2011 - 07.2016
  • Read stories to children and taught painting, drawing and crafts
  • Maintained daily records of individual activities, behaviors, meals and naps
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
  • Observed children to record development
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
  • Kept records of over 8-15 students' progress, detailing behavioral, emotional, academic and social growth
  • Planned and led games, reading and activities for groups of 8-15 children
  • Observed children, using Anecdotal method to record development, interests and skills
  • Introduced groups of 8-15 toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 3-5 year-old students
  • Organized diverse learning and play activities for classroom of 8-15 students
  • Inventoried classroom supplies and budgeted for new tools to enhance learning
  • Implemented behavior modeling and positive reinforcement into daily routines
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

ASSOCIATE OF ARTS - Early Childhood Education

Ashford University
Clinton
05.2012

Skills

  • Key performance indicators
  • Collaboration, Communication, Conflict Resolution
  • Staff Training, Development, Team Building
  • Staff schedule management

Certification

Food Safety

Timeline

Assistant Manager

Feather Petroleum
04.2022 - Current

Shift Supervisor

GOODWILL OF COLORADO
01.2021 - 07.2021

Generalist

GOODWILL OF COLORADO
11.2020 - 01.2021

Direct Report

GOODWILL OF COLORADO
10.2018 - 03.2022

Preschool Teacher Leader

WOODLAND PARK SCHOOL DISTRICT
08.2011 - 07.2016

ASSOCIATE OF ARTS - Early Childhood Education

Ashford University

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ALLISON DERSCHAN