Allison Marler
Voluntown,CT
Summary
Professional consultant with strong track record in delivering impactful solutions and driving business success. Adept at team collaboration and adapting to evolving needs, ensuring reliable and consistent results. Expertise in strategic planning, project management, and client relationship management. Known for analytical thinking, effective communication, and leadership skills. Personable and resourceful with a talent for problem-solving and leading teams. Possesses in-depth understanding of project management and data analysis, excelling in strategic planning and execution. Capable of driving impactful results through innovative solutions and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OCM Lead Consultant
BerryDunn: WV PATH DDI Project
07.2021 - Current
- Championing user adoption: Directed OCM activities to maximize user engagement and adoption of WV PATH, leveraging proven methodologies to ensure alignment with project milestones and stakeholder expectations.
- Enabling leadership advocacy: Partnered with state senior leaders and trainers across 4 release teams to develop their capacity as advocates and catalysts for change, ensuring a unified vision and effective execution of transformation strategies.
- Strategic planning and execution: Facilitated 15 key meetings per week, developed and delivered tailored presentations for each meeting, and maintained an organized system for tracking OCM activities, ensuring accountability and efficiency.
- Data-driven insights: Designed 4 ADKAR-based surveys over the life-cycle of the project for 4 different releases, to assess readiness and adoption, analyzed the data to inform decision-making, and implemented actionable strategies to address gaps, driving measurable outcomes.
Social Services Analyst
State of Connecticut Department of Social Services
10.2013 - 07.2021
- Streamlined eligibility system design and testing: Collaborated with business leads and vendor developers to define requirements, review system design, and execute User Acceptance Testing (UAT) scenarios, identifying and resolving defects to enhance Medicaid eligibility systems.
- Optimized issue tracking and resolution: Maintained and monitored open issues using JIRA, retested fixes, and led team scrums to address processing issues, ensuring compliance with deadlines and improving operational efficiency.
- Advanced training and policy expertise: Trained testers on eligibility systems, troubleshooting, and Medicaid regulations, while developing process documentation and a training guide to support seamless system implementation and policy adherence.
Eligibility Services Worker
State of Connecticut Department of Social Services
12.2006 - 10.2013
- Ensured accurate eligibility determinations: Researched, verified, and evaluated client documentation to ensure compliance with program requirements, processing redeterminations and updating case information in the Eligibility Management System database with 100% adherence to confidentiality protocols.
- Improved client access to services: Assisted clients in applying for and receiving federal, state, and municipal benefits, acting as a liaison with agencies to coordinate eligibility and awards, and providing clear communication of program details to clients and stakeholders.
- Strengthened agency representation and expertise: Represented the agency during Fair Hearings, prepared case notes and summaries, and applied in-depth knowledge of policies, procedures, and community resources to advocate for client needs and ensure compliance with state and federal regulations.
Education
Master of Science -
Moody Bible Institute
Chicago, IL12.2020
Bachelor of Science - Workforce Education
Southern Illinois University
Carbondale, IL12.2001
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Accomplishments
- Drove measurable project success: Managed cross-functional collaboration for the WV PATH project, ensuring adherence to critical deadlines while maximizing system adoption and user satisfaction.
- Led successful change initiatives: Guided the Organizational Change Management (OCM) team resulting in seamless user adoption and improved stakeholder collaboration.
Certification
- Project Management Profession (PMP)-Project Management Institute (PMI)
- Certified Change Management Professional (CCMP)-In Progress, Association of Change Management Professionals (ACMP)
Languages
English
Native or Bilingual
Timeline
OCM Lead Consultant
BerryDunn: WV PATH DDI Project
07.2021 - Current
Social Services Analyst
State of Connecticut Department of Social Services
10.2013 - 07.2021
Eligibility Services Worker
State of Connecticut Department of Social Services
12.2006 - 10.2013
- Project Management Profession (PMP)-Project Management Institute (PMI)
- Certified Change Management Professional (CCMP)-In Progress, Association of Change Management Professionals (ACMP)
Master of Science -
Moody Bible Institute
Bachelor of Science - Workforce Education
Southern Illinois University
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