Allison Dobbs
Beech Island,SC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Sleep Inn Hotel
North Augusta, S C
05.2021 - Current
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Processed payments accurately and efficiently.
Office Assistant
NEK Commercial Properties
North Augusta, SC
06.2019 - 08.2022
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Wrote checks for payments for contractors.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- input accurate information into Quickbooks.
- Setup open house for new properties
Hotel Reservation Specialist
Hilton Worldwide Inc, Bldg C
Memphis, TN
04.2016 - 03.2019
- Delivered exceptional services by answering back to back calls throughout the shift
- Responding in a friendly, timely, and consultative manner, listening attentively to customers needs and matching to the appropriate Hilton offer.
- Develop an understanding of Hilton and partner worldwide offerings, and utilized that knowledge to maximized revenue through consultative selling.
- Ensured that all customer details were accurately recorded in the reservation system.
- Received incoming calls from customers to book reservations and responded to inquiries regarding availability, rates, and policies.
- Demonstrate competency proficiency and meet specific sales and customer service goals and metrics on a daily basis.
Administrative Asst /Preschool Instructor
Kiz Express
Jacksonville, FL
2000 - 2002
- Manage the day-to-day administrative tasks of the facility; billing, data entry, answered incoming calls, made outgoing calls, scheduled enrollments interviews, faxing, scanning, copying, accepted enrollments applications, accepted payments, communicated with parents and staff, and updated and maintained records and confidentially.
- Developed and Implemented educational activities for the daycare center to provide instruction and care for the children, managed 4 teachers, created schedules, coordinated facility activities, policies, procedures, and enrollment procedures, prepared breakfast, lunch, and snacks, and reviewed and approved menu plans and food purchases.
Education
Master of Arts - Early Childhood Education
Ashford University
San Diego, CA09-2012
BBA - Business Administration
American InterContinental University
Schaumburg, IL10-2010
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL02-2008
Skills
- Reservation Systems
- Customer Service
- Staff Training & Development
- Administrative / Bookkeeping
- Leadership /Motivation/TeamWork
- Communication/Customer Relations
- Marketing/Advertising
- Cash Drawer balancing
Timeline
Front Desk Agent
Sleep Inn Hotel
05.2021 - Current
Office Assistant
NEK Commercial Properties
06.2019 - 08.2022
Hotel Reservation Specialist
Hilton Worldwide Inc, Bldg C
04.2016 - 03.2019
Administrative Asst /Preschool Instructor
Kiz Express
2000 - 2002
Master of Arts - Early Childhood Education
Ashford University
BBA - Business Administration
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
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