Allison Domiano
Lafayette,TN
Summary
Dynamic Customer Assurance Team Lead at Lochinvar with a proven track record in optimizing customer experiences and enhancing team performance. Skilled in conflict resolution and attention to detail, I effectively coached team members while managing high-volume orders, ensuring accuracy and timely delivery. Committed to excellence and fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Customer Assurance Team Lead
Lochinvar
Lebanon, TN
11.2017 - Current
- Entered and processed customer orders accurately and efficiently
- Managed a high volume of orders, consistently meeting deadlines
- Verified order details and ensured accuracy of data entry
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
Servpro of Wilson County
Office Manager
Lebanon, TN
02.2015 - 11.2017
- Utilized QuickBooks to streamline invoicing processes and accelerate accounts receivable collections
- Managed comprehensive customer job logs, documenting project details, progress, and communication history
- Maintained detailed records of customer interactions, project timelines, and insurance-related correspondence to support efficient operations and client satisfaction
- Directed candidate screenings, managed new hire recruitment and onboarding processes
Payroll Manager
West Tennessee Utilities
Lebanon, TN
08.2012 - 10.2014
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Assistant Manager
Off Broadway Shoe Warehouse
Murfreesboro, TN
08.2009 - 11.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science-Merchandising
Western Kentucky University
Bowling Green, KY05-2009
Associate of Science-Business And Commerce
Volunteer State Community College
Gallatin, TN05-2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Customer Assurance Team Lead
Lochinvar
11.2017 - Current
Servpro of Wilson County
Office Manager
02.2015 - 11.2017
Payroll Manager
West Tennessee Utilities
08.2012 - 10.2014
Assistant Manager
Off Broadway Shoe Warehouse
08.2009 - 11.2011
Bachelor of Science-Merchandising
Western Kentucky University
Associate of Science-Business And Commerce
Volunteer State Community College