Summary
Overview
Work History
Education
Skills
Timeline
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Allison Domiano

Lafayette,TN

Summary

Dynamic Customer Assurance Team Lead at Lochinvar with a proven track record in optimizing customer experiences and enhancing team performance. Skilled in conflict resolution and attention to detail, I effectively coached team members while managing high-volume orders, ensuring accuracy and timely delivery. Committed to excellence and fostering positive relationships.

Overview

16
16
years of professional experience

Work History

Customer Assurance Team Lead

Lochinvar
11.2017 - Current
  • Entered and processed customer orders accurately and efficiently
  • Managed a high volume of orders, consistently meeting deadlines
  • Verified order details and ensured accuracy of data entry
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities

Servpro of Wilson County

Office Manager
02.2015 - 11.2017
  • Utilized QuickBooks to streamline invoicing processes and accelerate accounts receivable collections
  • Managed comprehensive customer job logs, documenting project details, progress, and communication history
  • Maintained detailed records of customer interactions, project timelines, and insurance-related correspondence to support efficient operations and client satisfaction
  • Directed candidate screenings, managed new hire recruitment and onboarding processes

Payroll Manager

West Tennessee Utilities
08.2012 - 10.2014
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Assistant Manager

Off Broadway Shoe Warehouse
08.2009 - 11.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Science-Merchandising

Western Kentucky University
Bowling Green, KY
05-2009

Associate of Science-Business And Commerce

Volunteer State Community College
Gallatin, TN
05-2007

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Customer Assurance Team Lead

Lochinvar
11.2017 - Current

Servpro of Wilson County

Office Manager
02.2015 - 11.2017

Payroll Manager

West Tennessee Utilities
08.2012 - 10.2014

Assistant Manager

Off Broadway Shoe Warehouse
08.2009 - 11.2011

Bachelor of Science-Merchandising

Western Kentucky University

Associate of Science-Business And Commerce

Volunteer State Community College