Summary
Overview
Work History
Education
Skills
Timeline
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Allison Droke

Chase

Summary

Dynamic Care Coordinator Specialist with a proven track record at Hospice of Michigan, excelling in case management and patient advocacy. Expert in maintaining HIPAA-compliant documentation while fostering strong community partnerships. Recognized for enhancing patient care through effective problem-solving and organizational skills, ensuring timely interventions and improved patient outcomes.

Overview

10
10
years of professional experience

Work History

Care Coordinator Specialist

Hospice of Michigan
05.2021 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.

Field Staff Scheduler

Hospice of Michigan
05.2018 - 05.2021
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Contributed to higher retention rates by balancing employee preferences with business needs when creating schedules.
  • Streamlined communication by maintaining a centralized scheduling system easily accessible to all staff members.
  • Promoted positive workplace culture through fair scheduling practices that recognized individual contributions and rewarded exceptional performance.

Patient Service Representative

Spectrum Health
02.2015 - 05.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

Associates In Healthcare Support - Phlebotomy And Ekg

Ivy Tech Community College
Kokomo, IN
04.2013

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Patient advocacy
  • Medical terminology understanding
  • Documentation proficiency
  • Healthcare operations
  • Scheduling
  • Problem-solving
  • Time management
  • Multitasking and organization

Timeline

Care Coordinator Specialist

Hospice of Michigan
05.2021 - Current

Field Staff Scheduler

Hospice of Michigan
05.2018 - 05.2021

Patient Service Representative

Spectrum Health
02.2015 - 05.2018

Associates In Healthcare Support - Phlebotomy And Ekg

Ivy Tech Community College

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