ALLISON DROSS

Qualified, experienced candidate for senior administrative assistant/scheduling, case management and management/supervisory experience; works with intense dedication and enthusiasm to provide quality client/patient care and efficient support for supervisory team and staff: familiarity with insurance contact, EHR and some billing experience Ultimate team player; performs any task required for the achievement of the goals any successful agency or firm operations Proficient in various computer software systems; superior computer operating, excellent communication skills, exceptional phone and client etiquette Energetic Admissions Counselor bringing in 200 new clients/readmits a year background in college and career counseling. Adept at coaching and counseling students throughout transition from high school to college. Excellent interpersonal and organizational abilities with in-depth knowledge of application and admissions processes.

• PROGRAM ADMINISTRATOR/SUPERVISOR, Peer Self Help Program, Choice of New York, White Plains, NY, 07/01/2014, 08/01/2016, Gate-Keeper for Medicaid Analytics Performance Portal upon it’s initial rollout for use for Care Management Agencies, “Single Point of Access” SPOA with Westchester County- represented Choice Of NY at these monthly meetings where clients that had been identified by the county to suffer from Serious Mental Illnesses were place with an agency and discussed, Supervisor of Peer Self Help Program, clients’ concerns, staff and coverage of other teams when needs, Provided care coordination for clients suffering with mental illness and other chronic conditions, Created care plans with other staff and support teams; identified and set client goals collaboratively with clients and colleagues, Acted as a liaison/advocate on client’s behalf for multiple outside agencies to include Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation/Parole Officers, Legal Services, District Attorney’s Offices, etc.
• SECRETARY, Evaluation and Referral, St. Vincent’s Hospital Westchester, St. Joseph’s Med Ctr, Harrison, NY, 10/01/2008, 03/01/2013, Collected Co-pays, Co-Insurances and deductibles for all outpatient services, as well as Inpatient substance abuse treatment, Knowledge and thorough understanding of “HIPAA”, Supported Director of Risk Management/Director of Evaluation and Referral, Conducted indoctrination for new clients while determining needs under “EMTALA” or standard psychiatric evaluation, Escorting patients to have vitals taken, if needed and explaining differences in “levels of care” to patients and their families, Received and tracked all receipts taken through admitting dept. and distributing to patient accounts and finance departments, Scheduled appointments for multiple clinicians and maintained mgmt. of office materials, including legal documents for NYS-OMH, Established crucial relationships with coordinators, colleagues, other hospitals, agencies, courts and healthcare professionals, Maintained Excel spreadsheets reflecting hospital census reports and reporting to leadership/supervisors as requested, Reported to Governmental Agencies regarding treatment of patients associated with these agencies and the counties involved, Investigated, organized and coordinated payment of ambulance bills while confirming appropriate rates for each contract, Support to the Outreach Substance Abuse Coordinator regarding new referral sources, assisting with transportation requests for patients of the referral agencies, Supported the Director of Risk Management/Director of Evaluation & Referral (primarily), both Admissions Coordinators to inpatient psychiatric services, the Inpatient Rehab Coordinator, the Clinical Director to Evaluation and Referral and quite a few other departments and people

• Certified by Red Cross BLS/CPR exp-10/23/23 CPI exp 9/21/23 MedEz
• Insight, Psyckes/CAIRS, Penelope Case Management, Quickbooks, Software, MAPP, FTP/ Case Aware ,EPACES, Avatar, CRM, NGSMedicare, Entire Microsoft Office Suite, CAQH, Adobe Acrobat/ Document Management Software, MedEZ, Availity, CGS, Waystar, EverNorth, Sunshine, Optum, and more..

• ADMISSIONS COUNSELOR, Port St. Lucie Hospital, Port St. Lucie, FL, 09/01/2022, 10/01/2023, Receives and responds to incoming community-based inquiries regarding inpatient care, Processes patient referral form on an emergency (it is a Baker Act receiving facility) or tentatively scheduled basis, Interviews patient or significant other regarding precipitating events; obtains demographic, family, employment information; and completes admission forms, Contacts appropriate clinical staff for continued assessment; consults with above regarding the patient’s chief complaint, Covid testing, breathalyzing and giving urinalyses to all the new admissions upon their arrival to the admissions department, Fielding all phone calls that come into the hospital, verifying patient codes, protecting HIPPA and giving information on the facility and services/obtaining new prospective admissions, Preparation and distribution of the daily census; keeps daily discharge log and types discharge list and census report, Checks and verifies data on new admissions via the Business Office; maintains admission records of inpatients and former patients; maintains data and status of current inpatients, Contacts and assists in contacting in-service companies, referral services, nursing homes and other community agencies, prospective admits and significant others whenever possible, Follows-up with clinical staff for continued assessment consults regarding patient’s chief complaints, Responds and assists in codes and hospital emergencies, Prepares appropriate hospital and insurance forms; obtain required signatures of patient, physician, family, insurance participant, etc.; makes follow-up contact and arranges meetings to finalize signatures and complete all necessary compilation of data, While working overnight shifts-helped to maintain the census at or above 70 out of 75
• ADMINISTRATIVE ASSISTANT, Omni Financial, Vero Beach, FL, 10/01/2019, 12/01/2019, Attended the morning meeting with Enrolled Agent to get the assignments (also prioritization) for the day and the Turn Over Call, Prepared documentation for tax debt resolutions under the Enrolled Agent; ie: Penalty Abatement, Offer in Compromise and Installment Agreement, Making and recording the information given from the IRS Tax Practitioners and each State’s Hotline in regards to client’s outstanding debt information for their personal and business accounts, Obtained, reviewed and prepared client financial documentation for their resolutions
• ADMINISTRATIVE ASSISTANT, Omni Financial, Vero Beach, FL, 03/01/2018, 08/01/2018, Attended the morning meeting with Enrolled Agent to get the assignments (also prioritization) for the day and the Turn Over Call, Prepared documentation for tax debt resolutions under the Enrolled Agent; ie: Penalty Abatement, Offer in Compromise and Installment Agreement, Making and recording the information given from the IRS Tax Practitioners and each State’s Hotline in regards to client’s outstanding debt information for their personal and business accounts, Obtained, reviewed and prepared client financial documentation for their resolutions
• APPOINTMENT COORDINATOR/DATA ENTRY, Fairbanks Construction, Ocala, FL, 05/01/2019, 10/01/2019, Appointment scheduling daily entry- same day, next day take priority over all the rest of the appointments; appointments must be entered accurately to ensure that the technicians arrive to see the customers for their complementary assessments, Confirmations and notifications of appointments- going through the next day’s appointments to make sure they can go forward as scheduled trying to confirm via phone or txt, also verbally informing the technician of what appointments they have at the end of the day for the following day, so they are aware of what area they will be servicing, in case any conflicts arise, Line-ups, to set up the next days scheduled and confirmed appointments with the available/working technicians to run the complimentary assessments across the state of FL; in accordance with where they live and the appointment times