Allison Duch
Brookfield,WI
Summary
Experienced recruiter with a background in talent acquisition and customer success. Skilled in sourcing, relationship-building, and delivering quality hires. Bringing strong communication and client management abilities from customer success to streamline the recruitment process and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Success Advocate
Crisis Prevention Institute
10.2023 - Current
- Managing the partnership of 15+ enterprise, strategic client accounts, acting as their primary point of contact.
- Collaborating with sales to drive growth for managed accounts, completing bi-annual strategic account plans, providing monthly reporting, and conducting annual business reviews.
Customer Success Associate
Recruiter.com
03.2022 - 11.2022
- Leveraged proprietary AI job-matching technology to build out email marketing campaigns to source and engage candidates to open jobs.
- Served as the liaison between customers and our product team.
- Conducted weekly client strategy meetings, providing insight and feedback to optimize recruitment campaigns.
- Monitored and measured key recruitment metrics including platform success, candidate conversion rates, and time-to-hire, to drive continuous improvement.
- Achieved a 110% performance growth over plan.
Recruiting Business Partner
MRA- The Management Association
08.2018 - 03.2022
- Acted as a trusted recruitment advisor to clients, working both remote and on-site as an extended member of their internal team/department.
- Provided project management and consultative support, particularly focused on passive candidate sourcing strategies and other recruitment initiatives.
- Proficiently filled a wide variety of positions across different industries, demonstrating adaptability to client-specific requirements.
Technical Recruiter
TEKsystems
06.2015 - 07.2018
- Successfully recruited qualified IT professionals for Fortune 500 clients through online sourcing, cold calling, referrals, networking events, and job postings.
- Conducted phone and in-person interviews with candidates, assessing their employment history, and ensuring their alignment with client requirements.
- Negotiated wages, benefits, and other terms and conditions with candidates.
Education
BBA - Marketing
05.2015
Skills
- Full cycle recruiting
- Screening resumes
- Recruitment strategy development
- Candidate and client relations
Timeline
Customer Success Advocate - Crisis Prevention Institute
10.2023 - Current
Customer Success Associate - Recruiter.com
03.2022 - 11.2022
Recruiting Business Partner - MRA- The Management Association
08.2018 - 03.2022
Technical Recruiter - TEKsystems
06.2015 - 07.2018
University of Wisconsin - Whitewater - BBA, Marketing
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