Allison Due
Ivybrook Academy
DUBLIN,OH
1
Certification
10
years of professional experience
Adaptable professional with quick-learning abilities and a talent for adjusting to new environments. Skilled in assuring quality customer service and resolution without conflict. Driven by a passion for continuous learning and successfully navigating change.
Work History
Assistant to the Director of Marketing & Admission
1 Year 1 Month- Supported the Director in developing strategic marketing initiatives and materials.
- Coordinated marketing campaigns to promote educational programs and events.
- Assisted in managing social media accounts, enhancing online presence and engagement.
- Conducted market research to identify trends and inform promotional strategies.
- Proactively identified areas for improvement within department processes, implementing changes for enhanced efficiency and effectiveness.
Head Bartender/Floater
2 Years 10 Months- Trained and mentored junior bartenders, fostering a collaborative team environment.
- Ensured compliance with health and safety regulations in beverage preparation and service.
- Managed inventory control systems to track stock levels and minimize waste effectively.
- Collaborated with management to develop promotional events that increased customer engagement.
- Provided exceptional customer service, resolving complaints swiftly to maintain satisfaction levels.
Waitress, Bartender
2 Years 3 Months- Managed high-volume service during peak hours, ensuring timely delivery and efficiency.
- Crafted signature cocktails and beverages, enhancing customer satisfaction and experience.
- Trained new staff on menu knowledge and customer service standards, improving team performance.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Waitress
2 Years 11 Months- Implemented process improvements that enhanced workflow and reduced service times.
- Resolved customer complaints promptly, maintaining high levels of guest loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Licensed Esthetician - Esthetics
Skills
Customer relationship management
Salesforce proficiency
Google analytics
Customer segmentation
Brand strategy development
Equitable leadership
Effective communication
Digital marketing analytics
Marketing campaign planning
Market research
Certification
- First Aid/CPR Certified
Timeline
Assistant to the Director of Marketing & Admission
Ivybrook Academy
07.2025 - CurrentRead More
Head Bartender/Floater
CONDADO
06.2022 - 04.2025Read More
Waitress, Bartender
Bon Vie Bistro
02.2019 - 05.2021Read More
Head Waitress
Bob Evans Restaurant
03.2016 - 02.2019Read More
The Spa School
Licensed Esthetician from Esthetics
Read More