Allison Elibasich
South Holland,IL
Summary
Motivated customer
service specialist with over 7 years retail experience in a fast-paced,
team-based
environment.
Customer service
professional seeking a management role. Skilled in training staff and
establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities.
Authorized to work in
the US for any employer
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Securitas Security Services USA, Inc
Joliet, IL
03.2017 - Current
- Continuously monitored security cameras and fire, building and alarm systems.
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
- Reported all incidents, accidents and medical emergencies to management and the client.
Customer Care Specialist
Xerox
Bolingbrook, IL
12.2016 - 03.2017
- Call specialist for Verizon wireless customers.
- Answered all billing questions and inquiries
Fulfillment Associate
Joliet, IL
09.2016 - 04.2017
- Scanning boxes and totes and stacking them on pallets so they can be shipped.
Security Officer
Yale Enforcement Services, Inc
Westchester, IL
02.2016 - 06.2016
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Noted and followed up on any unusual behavior.
Dispatcher/ Customer Service
Comcast
Elmhurst, IL
09.2015 - 03.2016
- Responsibilities Assist technicians in the field in adding and activating equipment to customer's account.
- Confirming whether customer is home or not.
Security Officer
Securitas Security Services
Joliet, IL
08.2014 - 08.2015
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Noted and followed up on any unusual behavior.
- Monitored security camera system day and night to protect lives and property.
Customer service Representative
Kali Beauty Supply
Hammond, IN
06.2011 - 08.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
Appointment Setter
Energy Power One
Sanford, FL
02.2011 - 05.2011
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
Telemarketer
Total Marketing Concepts
Sanford, FL
08.2010 - 05.2011
- Defused volatile customer situations calmly and courteously.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
Education
High School Diploma -
Penn Foster High School
Skills
- Investigative skills
- CCTV surveillance
- Interior and exterior patrol
- First Aid and CPR certified
- Report writing
- Observant
- High level of integrity
- High customer service standards
- Employee relations specialist
- Dedicated to process improvement
- Strong problem solving ability
- Telecommunications knowledge
- Active listening skills
- Strong organizational skills
Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Personal Information
PERC Card/Guard Card Skilled in call center operations
Observant Customer service award
Creative problem solver Strong problem solving aptitude
Exceptional communication skills Adheres to customer service procedures
Quick learner
Skills
customer service, access, camera, quality, sales, Scanning, telephone
Additional Information
- ADDITIONAL INFORMATION SKILLS PERC Card/Guard Card Skilled in call center operations Observant Customer service award Creative problem solver Strong problem solving aptitude Exceptional communication skills Adheres to customer service procedures Quick learner
Timeline
Shift Supervisor
Securitas Security Services USA, Inc
03.2017 - Current
Customer Care Specialist
Xerox
12.2016 - 03.2017
Fulfillment Associate
09.2016 - 04.2017
Security Officer
Yale Enforcement Services, Inc
02.2016 - 06.2016
Dispatcher/ Customer Service
Comcast
09.2015 - 03.2016
Security Officer
Securitas Security Services
08.2014 - 08.2015
Customer service Representative
Kali Beauty Supply
06.2011 - 08.2014
Appointment Setter
Energy Power One
02.2011 - 05.2011
Telemarketer
Total Marketing Concepts
08.2010 - 05.2011
High School Diploma -
Penn Foster High School