Allison Elibasich
South Holland,USA
Summary
Dedicated paralegal committed to enhancing skills and expanding knowledge base in pursuit of greater responsibilities and career advancement. Passionate about continuous improvement and seeking opportunities for professional development. Eager to contribute expertise in legal research, case management, and client relations to support the success of a dynamic legal team. Proven track record of delivering high-quality work in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Paralegal
Sobo & Sobo LLP
08.2024 - Current
- Maintain client contact, informing client on case status
- Communicating with insurance company and send Letters of Representation
- Order Medical Records and Bills
- Schedule Depositions
- Draft Complaints
- Draft and Respond to Discovery
Legal Admin/Mail Clerk
JJ Legal The Driscoll Firm
01.2024 - 07.2024
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
Law Clerk
Sanford Kahn LLP
05.2023 - 01.2024
- Performed data entry of confidential client information into a computer database system.
- Updated attorney calendars with court dates, filing deadlines, and other important events.
- Maintained client files by organizing paperwork into appropriate categories.
- Utilized Clio to invoice clients.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Scanned documents into electronic filing systems.
Paralegal
Caroline J Smith & Associates
02.2023 - 05.2023
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Interviewed clients and obtained vital case information to support associates.
Member Service Consultant
Alliant Credit Union
10.2022 - 02.2023
- Assist Members in making payments to various types of loans
- Provide members with up-to-date information on their account
- Send and respond to emails within the organization
- Maintain call quality and provide accurate information.
Legal Assistant
Mandarich Law Group
06.2022 - 09.2022
- E-filling documents to prepare for wage garnishment
- Scanning, copying, and mailing documents to recipients
- Contacted various county court to schedule hearings
- Send and receive emails regarding hearings and various issues.
Service Center Representative
Sedgwick Claims Management
08.2021 - 06.2022
- Company Overview: Remote
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Remote
Production Worker
Ford Motor Company
08.2019 - 03.2021
- Assisted in the assembly of 2020 Ford Explorer and Lincoln Aviator by working various parts of the assembly line
- Followed safety rules for the safety of myself and others
- Maintained a clean and neat workspace for the duration of shift.
City Carrier Assistant
United States Postal Services
06.2017 - 08.2019
- Prepared mail for delivery or transportation with proper bundling
- Obtained signed receipts for registered, certified, and insured mail
- Collected mail from homes, businesses and public mailboxes across Chicago
- Scanned labels on letters or parcels to confirm receipt
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Shift Supervisor
Securitas Security Services
02.2017 - 06.2017
- Managed shift records, producing timely reports to keep management up to date
- Maintained compliance with OSHA requirements through well-implemented safety standards
- Controlled team behavior and daily activities through effective disciplinary and motivational measures
- Oversaw work of 8+ employees each day, monitoring activities and assigning tasks to cover demands.
Fulfillment Center Associate
Amazon
09.2016 - 05.2017
- Met performance targets by quickly identifying, locating, and counting merchandise for each order
- Verified shipments by checking received items against invoices
- Prepared items for storage, sales and shipment with proper staging and tagging
- Practiced good housekeeping skills by cleaning up spills immediately or flagging off areas needing advanced work.
Customer Care Specialist
Xerox
11.2016 - 02.2017
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Protected customer and company information with strict use of established security procedures
- Referred unresolved customer grievances to designated departments for further investigation.
Dispatcher/Customer Service
Comcast
08.2015 - 02.2016
- Offered best-in-class customer service with open, accurate, and professional communication
- Coordinated complex repairs to resolve advanced equipment and system issues
- Responded to service calls and communicated with dispatch to exchange information
- Determined nature of required repairs by reading work orders, inspecting equipment, and testing systems.
Security Officer
Securitas Security Services
08.2014 - 08.2015
- Secured building against intrusion by consistently checking and locking windows and doors
- Maintained clear and detailed documentation, logging inspections and completing timely incident reports
- Identified security concerns through regular facility and equipment inspections
- Investigated different types of disturbances, including fights, thefts, and vandalism.
Customer Service Representative
Kali Beauty Supply
06.2011 - 08.2014
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Avoided revenue losses with diligent attention to customers' needs and complaints.
Education
Bachelor of Science - Legal Studies
Bryan University
Tempe, AZ03-2024
Skills
- Negotiation
- Proficient in MS office
- Client communication
- Document drafting
- Case management
- Administrative support
- Attorney support
- Legal compliance
- Litigation support
- Notary public
Timeline
Paralegal
Sobo & Sobo LLP
08.2024 - Current
Legal Admin/Mail Clerk
JJ Legal The Driscoll Firm
01.2024 - 07.2024
Law Clerk
Sanford Kahn LLP
05.2023 - 01.2024
Paralegal
Caroline J Smith & Associates
02.2023 - 05.2023
Member Service Consultant
Alliant Credit Union
10.2022 - 02.2023
Legal Assistant
Mandarich Law Group
06.2022 - 09.2022
Service Center Representative
Sedgwick Claims Management
08.2021 - 06.2022
Production Worker
Ford Motor Company
08.2019 - 03.2021
City Carrier Assistant
United States Postal Services
06.2017 - 08.2019
Shift Supervisor
Securitas Security Services
02.2017 - 06.2017
Customer Care Specialist
Xerox
11.2016 - 02.2017
Fulfillment Center Associate
Amazon
09.2016 - 05.2017
Dispatcher/Customer Service
Comcast
08.2015 - 02.2016
Security Officer
Securitas Security Services
08.2014 - 08.2015
Customer Service Representative
Kali Beauty Supply
06.2011 - 08.2014
Bachelor of Science - Legal Studies
Bryan University
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