Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Allison Estrada

Grantsville,UT

Summary

Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Kennel Technician

Tooele City
04.2014 - Current
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
  • Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Supported shelter operations by assisting with intake procedures, including conducting initial assessments and recording relevant information about incoming animals.
  • Facilitated successful adoptions by accurately assessing potential adopters'' needs and matching them with suitable companion animals from the shelter population.
  • Aided in the reunification process for lost pets by scanning microchips and researching owner information on appropriate databases.
  • Maintained accurate inventory records for food, supplies, and medication within the facility, ensuring timely replenishment when necessary.
  • Educated visitors about responsible pet ownership practices while promoting available resources such as spay/neuter clinics or training classes offered through the organization.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Provided compassionate end-of-life care for terminally ill shelter animals, offering comfort and dignity during their final moments.
  • Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
  • Contributed to a streamlined adoption process by preparing necessary paperwork and ensuring all required documentation was complete before releasing animals to new homes.
  • Provided humane care of domestic and wild animals.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Carwash Attendant

Hale's Oil
12.2012 - 09.2017
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
  • Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
  • Maintained cleanliness of entire facility, including vacuum bays, ensuring a positive experience for all clients.
  • Maximized productivity by efficiently managing multiple tasks simultaneously without compromising quality or safety standards.
  • Addressed any customer concerns or complaints professionally, ensuring timely resolution and ongoing satisfaction with services provided.
  • Managed inventory effectively to ensure adequate supply levels were maintained at all times for optimal operation functionality.
  • Maintained and repaired car wash equipment to meet operational demand.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.

Education

High School Diploma -

Grantsville High School
Grantsville, UT
05.2013

Skills

  • Behavior Observation
  • Care Monitoring
  • Medical Assessment
  • Safety Monitoring
  • Multitasking abilities
  • Teamwork and collaboration
  • Adaptability and flexibility
  • First aid knowledge
  • Animal restraint techniques
  • Empathy and compassion
  • Interpersonal skills
  • Time management
  • Record keeping abilities
  • Conflict resolution
  • Patience and resilience
  • Canine behavior knowledge
  • Feline behavior understanding
  • Critical thinking
  • Inventory management
  • Medication administration
  • Sanitation protocols
  • Active listening
  • Animal handling expertise
  • Treatment Administration
  • Disease Prevention
  • Progress Documentation
  • Animal Training
  • Facilities Maintenance
  • Animal Care
  • Housekeeping Duties
  • Supply Maintenance
  • Dependable and Responsible
  • Problem-Solving
  • Decision-Making
  • Animal Behavior Education
  • Illness Assessment and Treatment
  • Physical Condition Monitoring
  • Microsoft Office
  • Customer Communication
  • Supply Unloading and Storage
  • Information Collection and Recording
  • Equipment Disinfection
  • Honest and Dependable
  • Human and Animal Safety
  • Relationship Building
  • Documentation and Recordkeeping
  • Payment Processing
  • Correspondence Management
  • Customer Service
  • Registration Processes
  • Inbound Call Management
  • Multitasking and Organization
  • Data Entry
  • Cash Handling
  • Multi-Line Phone Systems
  • Office Equipment Operation
  • Professionalism
  • Telephone Etiquette
  • Adaptability
  • Information Protection

Certification

  • Euthanasia Training - Every two years while emploied

Timeline

Kennel Technician

Tooele City
04.2014 - Current

Carwash Attendant

Hale's Oil
12.2012 - 09.2017

High School Diploma -

Grantsville High School
Allison Estrada