Allison Ezell
Chesterfield,VA
Summary
Dynamic professional with a proven track record at Capital One, N.A, excelling in account management and customer service. Skilled in navigating banking operations and solving complex problems, enhancing client satisfaction and retention. Demonstrates exceptional teamwork, communication, and critical thinking abilities, ensuring compliance and efficient resolution of escalated issues.
Overview
22
22
years of professional experience
Work History
Account Manager
Capital One, N.A
05.2011 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Customer Service Representative
Infocision Managment
01.2006 - 03.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
WEST
04.2003 - 03.2005
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT01-2028
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Credit card processing
- Payment systems
- Banking operations
- Multitasking
- Problem-solving abilities
- Excellent communication
- Critical thinking
Timeline
Account Manager
Capital One, N.A
05.2011 - 10.2024
Customer Service Representative
Infocision Managment
01.2006 - 03.2011
Technical Support Representative
WEST
04.2003 - 03.2005
Bachelor of Science - Human Resources Management
Western Governors University
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