Allison Fanelli
Canton,MI
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
09.2022 - 08.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
Biggby Coffee
11.2021 - 09.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Biomedical Laboratory Science
Michigan State University
East Lansing, MI05-2027
High School Diploma -
Canton High School
Canton, MI06-2023
Skills
- Friendly and outgoing
- Team Player
- Excellent memory
- Menu Memorization
- Professional Demeanor
- Excellent math skills
- Positive and professional
- Speedy and efficient
Timeline
Barista
Starbucks
09.2022 - 08.2023
Barista
Biggby Coffee
11.2021 - 09.2022
Bachelor of Science - Biomedical Laboratory Science
Michigan State University
High School Diploma -
Canton High School