Allison Felder
Lebanon,TN
Summary
I consider myself a dynamic leader with extensive experience in the restaurant industry. I started as a host and have worked every position in between. I take pride in the longevity I have achieved at each job I have worked for. I am proficient in inventory management and staff development, my proactive approach resulted in improvements in service quality and team performance. I am skilled in conflict resolution and customer engagement, I excel in creating positive dining experiences and fostering team growth. I am a very dedicated, hardworking individual. As a restaurant manager, I have grown skills in daily planning and operations experience. I would consider myself a food service professional adept at FOH and BOH operations, with great multi-tasking skills. I have demonstrated team leadership skills along with excellent staff management skills. I am a driven leader with strong problem-solving and customer service skills. I am dedicated to providing the highest level of service to customers and creating a pleasant work environment for the staff. I am knowledgeable in food safety and sanitation protocols, and have all required certifications. I am here to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Outback Steakhouse
05.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager/Part Owner
Pier 42
05.2013 - 10.2020
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Shift Manager
Buffalo Wild Wings
10.2018 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Server/Bartender
Buffalo Wild Wings
08.2012 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree -
Tennessee Technological University
Cookeville, TNHigh School Diploma -
Upperman High School
Baxter, TN05.2011
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Complaint resolution
- Food Service Background
- Adaptable
- Training and Onboarding
- Conflict Resolution
- Problem-Solving
Timeline
Restaurant Manager
Outback Steakhouse
05.2024 - Current
Shift Manager
Buffalo Wild Wings
10.2018 - 04.2019
Restaurant Manager/Part Owner
Pier 42
05.2013 - 10.2020
Server/Bartender
Buffalo Wild Wings
08.2012 - 04.2019
No Degree -
Tennessee Technological University
High School Diploma -
Upperman High School