Allison Ferrell
Wirtz,VA
Summary
Personable bakery professional offering expertise in company menu items and suggesting catered solutions to meet customer needs. Skilled in cleaning and using bakery equipment and assisting with bakery tasks. Knowledgeable in P.O.S systems, money handling and balancing drawers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Baker / Team Leader
Mia's Sweet Factory
Moneta, Virginia
08.2023 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained accurate records of ingredients, production schedules and orders to ensure efficient operations.
- Directed staff in daily baking tasks, ensuring quality standards were met.
- Developed recipes for specialty items and ensured consistency with existing products.
- Trained new bakers on proper techniques, safety protocols, and recipe accuracy.
- Prepared doughs and batters according to established recipes while adhering to food safety regulations.
- Ensured all product was packaged correctly before being sent out for delivery or pickup.
- Performed regular maintenance on bakery equipment such as mixers, ovens, scales.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Mangos Bar & Grill
Moneta, VA
05.2022 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Applied Science - Culinary Arts
Auguste Escoffier School of Culinary Arts
Austin, TX02-2021
Skills
- Conflict resolution
- Multitasking proficiency
- Customer service
- Inventory control
- Time management
- Attention to detail
Affiliations
- Avid reader
- Local Hockey Enthusiast
- Travel lover
- Boating
- Dog Mom
- HS Boys Varsity Basketball Manager (3 yrs)
- HS Softball (2 yrs)
- 2 Church related missions trips to Ecuador
Languages
Spanish
Limited
Accomplishments
- Awarded multiple culinary scholarships (approx. $13,000)
- Varsity Letter (Basketball Management)
Certification
- Drivers License
Timeline
Lead Baker / Team Leader
Mia's Sweet Factory
08.2023 - 10.2024
Server
Mangos Bar & Grill
05.2022 - 08.2023
- Drivers License
Associate of Applied Science - Culinary Arts
Auguste Escoffier School of Culinary Arts
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