Allison Finch
Bedford,TX
Summary
Experienced hospitality professional with strong computer skills and deep understanding of hospitality industry seeking an opportunity to utilize my extensive knowledge and drive for professional growth. Proficient in Microsoft Office programs and hotel property management software, I am diligent, teachable, and quick to learn. Experienced with operational oversight, including process improvement and team leadership. Committed to delivering exceptional guest service, I am eager to excel in my position and contribute to the team\'s overall success.
Overview
28
28
years of professional experience
Work History
Operations Supervisor/Assistant to GM
Northpoint Hotels Group
01.2024 - 02.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities across all departments
- Accomplished multiple tasks within established timeframes.
Sales Coordinator/Front Office Manager
Aloft Dallas DFW-Airport North
06.2022 - 01.2024
- Set up (lead set up) rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, and other equipment as specified by group requirements and in accordance with Aloft standards
- Set up phone lines and internet connections, projector/screens, a/v equipment, etc
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintain equipment, decorations, & storage facilities
- Serve as on-property liaison between the sales department and the clients for proper event set-up, shipping and receiving of packages and business center services
- Oversee the cleanliness and organization of function rooms, storerooms and equipment
- Ensure that all equipment is in good working condition
- Booking corporate meetings; entering room blocks; negotiating corporate rates; contracts; groups billing
- Training Welcome desk talent and shuttle drivers
- Billing corrections/accounts receivable
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Welcome Desk Agent
Aloft Dallas DFW
10.2021 - 02.2022
- Responsible for providing excellent guest service during registration/arrival process, up-selling rooms, scheduling shuttle/transportation, answering and directing all calls and front desk emails, cashier for market items
- Was also a member of the hotel opening team December 16, 2021 opening day.
- Proactively anticipated guest needs, offering assistance before being asked and improving overall satisfaction rates.
- Resolved guest issues with professionalism, ensuring positive experiences and repeat business.
- Improved communication between departments by relaying important guest information in a timely manner.
- Adhered to Marriott service standards and Brand Standards
Front Desk Agent
Holiday Inn Bedford
05.2021 - 10.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Front Desk Agent
Holiday Inn- Fossil Creek
11.2019 - 07.2021
- Responsible for providing excellent customer service for all guest contact, including check in process, providing IHG members with welcome amenity at check in, up-selling rooms and products, answering and directing all calls and front desk emails, cashier for market items
- I led the team in IHG enrollments and breakfast voucher sales for December, January, February and March earning incentives for both each month.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Coordinated with other departments to address any guest needs or special requests during their stay.
- Contributed to revenue growth by identifying sales opportunities among existing clientele and offering tailored promotional packages.
- Trained new hires on front desk procedures, improving overall efficiency within the team through knowledge sharing and mentorship.
Team Member
TCU Campus Store-Follett
08.2019 - 10.2019
- Retail sales and guest services, Oracle POS, cashiering, textbook order picking, online order fulfillment, UPS Customer pick-ups.
Student Disciple Volunteer
Fort Worth Teen Challenge
05.2018 - 02.2019
- Assist ladies with any clerical, administrative, or technical issues involving computer, instruct ladies on Microsoft Programs and navigating the internet, providing aid to students for developing successful resumes.
Executive Assistant/Receptionist
Unique and Peculiar Two
03.2016 - 01.2018
- Answered & directed all calls and emails, data entry, accounts payable/receivable, shipping, payroll, HR, travel arrangements for owner, photographing and uploading pictures of merchandise to website, maintaining calendar & scheduling.
Front Desk Clerk/Night Audit
Quality Inn
02.2015 - 03.2016
- Checking guests in & out in CHECK-Inn, enrolling in Choice Privileges, making reservations, cash and credit card drawer handling
- Ran reports, reconciled accounts, assigned housekeeping room list, set up breakfast.
Executive Housekeeper
First United Methodist Church
01.2012 - 09.2012
- Cleaned & set up worship area, coffee shop, classrooms and lounge area of Connections Campus.
Hostess and Take-Out orders
The Fish Fry
04.2011 - 01.2012
- Took reservations, seated guests, cashier, paid out servers' credit card tips, took call-in orders, office assistant to owner.
Front Desk Clerk/Front Desk Manager
LaQuinta Inn
05.2010 - 03.2011
- Greeting, welcoming and registering guests, all front of house sales, reservations, enrolling in LaQuinta Returns program, assigning rooms for housekeeping staff for daily cleaning, ensuring guest satisfaction, keeping maintenance requests records, group sales, scheduled front desk staff.
Gallery Host
Hyatt Place
10.2009 - 04.2010
- Guest welcoming and services, registration, reservations, POS and cashier, bartender, barista, cook, clean and maintain gallery area, respond to guest request and fulfill room service orders.
Front Desk Clerk
Quality Inn
03.2009 - 09.2009
- Checking guests in & out in CHECK-Inn, enrolling in Choice Privileges, making reservations, cash and credit card drawer handling
- Ran reports, reconciled accounts, assigned housekeeping room list, set up breakfast.
Delighted to Serve Agent
Renaissance Dallas Hotel
05.2008 - 10.2008
- Handled all incoming calls from room and outside lines, directed calls, responded to guest requests for room service, maintenance, or special requests, answered questions about hotel amenities and surrounding area, made reservations for future stays and for transportation, entered information for maintenance or housekeeping calls.
Receptionist/Administrative Assistant
Utility Masters
10.2006 - 05.2007
- Answered phones and directed calls, made reservations for traveling sales team, paid business bills, shipped products, maintained customer data sheets & calendars, typing, filing, and other clerical duties as requested, distributed payroll.
Front Desk Clerk/Front desk manager
Hampton Inn
05.2002 - 10.2006
- Greeting and welcoming guests, completing registration, enrolling in HHonors program, reservations, cash and credit card handling, OnQ certified
- FDM-filtered applicants and called qualified in for interview, trained new employees, accounts receivable, group sales, clerical work as requested by AGM.
Administrative Assistant training
Kimberly-Clark Corporation
06.1997 - 05.1999
- Trained on Microsoft programs such as Word, Excel, PowerPoint, Outlook & Access, PBX operations, data entry, filing, SOP documentation, wrote purchase orders for office supplies, kept inventory of office supplies and maintenance tools, distributed payroll for department.
Education
Life in Christ - Christian Studies
Christian Discipleship Training Program
Fort Worth, TX02.2025
Bachelor's - Music Education
The University of Texas At Arlington
Arlington, TX01-2000
High school diploma -
Paris High School
05.1997
Skills
- Over 20 years in hospitality
- Night Audit
- Google Docs
- General Ledger Reconciliation
- Windows/Microsoft Office
- Guest services
- Shuttle Driving
- Clerical experience
- Interviewing
- Office management
- Events management
- POS
- Sales
- Serving/bartend/cook
- Cash handling
- Property maintenance
- Forecasting
- Shift Report Entries
- Operations management
- Leadership
- Order fulfillment
- Proficient in Lightspeed & MGS/GXP
- Opera
- Micros
Internship
Administrative Assistant training, Kimberly-Clark Corporation, Paris, TX, 06/01/97, 05/31/99, Trained on Microsoft programs such as Word, Excel, PowerPoint, Outlook & Access, PBX operations, data entry, filing, SOP documentation, wrote purchase orders for office supplies, kept inventory of office supplies and maintenance tools, distributed payroll for department.
Personal Information
- Dallas-Fort Worth, TX
- Paris, TX
- College Station, TX
Timeline
Operations Supervisor/Assistant to GM
Northpoint Hotels Group
01.2024 - 02.2025
Sales Coordinator/Front Office Manager
Aloft Dallas DFW-Airport North
06.2022 - 01.2024
Welcome Desk Agent
Aloft Dallas DFW
10.2021 - 02.2022
Front Desk Agent
Holiday Inn Bedford
05.2021 - 10.2021
Front Desk Agent
Holiday Inn- Fossil Creek
11.2019 - 07.2021
Team Member
TCU Campus Store-Follett
08.2019 - 10.2019
Student Disciple Volunteer
Fort Worth Teen Challenge
05.2018 - 02.2019
Executive Assistant/Receptionist
Unique and Peculiar Two
03.2016 - 01.2018
Front Desk Clerk/Night Audit
Quality Inn
02.2015 - 03.2016
Executive Housekeeper
First United Methodist Church
01.2012 - 09.2012
Hostess and Take-Out orders
The Fish Fry
04.2011 - 01.2012
Front Desk Clerk/Front Desk Manager
LaQuinta Inn
05.2010 - 03.2011
Gallery Host
Hyatt Place
10.2009 - 04.2010
Front Desk Clerk
Quality Inn
03.2009 - 09.2009
Delighted to Serve Agent
Renaissance Dallas Hotel
05.2008 - 10.2008
Receptionist/Administrative Assistant
Utility Masters
10.2006 - 05.2007
Front Desk Clerk/Front desk manager
Hampton Inn
05.2002 - 10.2006
Administrative Assistant training
Kimberly-Clark Corporation
06.1997 - 05.1999
High school diploma -
Paris High School
Life in Christ - Christian Studies
Christian Discipleship Training Program
Bachelor's - Music Education
The University of Texas At Arlington
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