Allison Fischl
Olympia
Summary
Dynamic Member Service Specialist with a proven track record at TwinStar Credit Union, excelling in customer service and complaint handling. Adept at educating members on financial processes while ensuring compliance with regulations. Recognized for training new personnel and enhancing workflow management, contributing to team success in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Member Service Specialist
TwinStar Credit Union
07.2022 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Record detailed notes documenting member interactions including complex situations and transactions.
- Understands and complies with federal and state regulations relating to financial products and services as well as policies and procedures and regulations pertaining to the Bank Secrecy Act
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Team Member
Red Robin
06.2017 - 06.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Member
Taco Bell
12.2015 - 12.2016
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA06-2020
Skills
- Customer service standards
- Workflow management
- Complaint handling
- Analytical mindset
Timeline
Member Service Specialist
TwinStar Credit Union
07.2022 - Current
Team Member
Red Robin
06.2017 - 06.2022
Team Member
Taco Bell
12.2015 - 12.2016
Associate of Arts -
South Puget Sound Community College
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