Allison Flanagan
Arc at El Paso
Bloomington,IL
1
Certification
16
years of professional experience
Compassionate Certified Nursing Assistant with 13 years of experience in long-term care, assisted living, memory care, and home health. Expertise in patient advocacy, crisis management, and conflict resolution. Transitioning into Criminal Justice with a bachelor's degree, committed to leveraging hands-on experience and passion for advocacy to support rehabilitation and community initiatives.
Work History
Certified Nursing Assistant
1 Year- Supported safe transfers, repositioning, and ambulation using proper body mechanics.
- Documented care provided accurately in resident charts and shift reports.
- Communicated resident needs clearly to nurses to support coordinated care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
1 Year 11 Months- Observed infection-control practices while maintaining clean, sanitary patient environments.
- Responded to resident call lights and delivered timely bedside assistance.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
Certified Nursing Assistant
2 Months- Assisted with feeding and hydration while following individualized care plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
Certified Nursing Assistant
5 Years 4 Months- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
1 Year 4 Months- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
Certified Nursing Assistant
1 Year 9 Months- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
Certified Nursing Assistant
6 Months- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
Certified Nursing Assistant
1 Year 7 Months- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored vital signs and reported resident condition changes to nursing staff promptly.
- Assisted residents with bathing, dressing, grooming, and daily living activities.
Certified Nursing Assistant
1 Year 6 Months- Delivered personalized, in-home care to enhance patient comfort and well-being.
- Monitored vital signs and promptly reported health changes to ensure timely medical intervention.
- Delivered emotional support to enhance client well-being. Maintained a clean, safe home environment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Sales Associate
3 Months- Greeted customers, assessed needs, and recommended merchandise aligned with store promotions and product availability.
- Processed sales transactions accurately using point-of-sale system, handling cash, card, and return requests.
- Resolved customer concerns professionally, escalating issues when needed and supporting positive service outcomes.
- Performed price changes, signage updates, and markdown execution to maintain accurate merchandising standards.
- Mentored new associates on register procedures, customer service expectations, and daily store routines.
McDonald's Crew Member
2 Years 2 Months- Coordinated front-counter and drive-thru workflows to maintain fast, consistent service.
- Prepared menu items according to McDonald's quality, temperature, and portion standards.
- Trained new crew members on order accuracy, food safety, and station procedures.
- Handled cash register transactions and resolved guest concerns with professionalism.
Education
Associates - Applied Science
Bachelor of Science - Criminal Justice
Skills
Patient care assistance
Memory care support
Vital signs monitoring
Customer service excellence
Basic life support
Dementia & Memory Care Support
Patient Advocacy
Infection control procedures
Patient care delivery
Compassionate Customer Service
Teamwork & Communication
Patient support
Empathetic caregiver
Safety precautions
Cash Handling & POS Operation
Electronic charting
Patient support
Certification
- CNA - Certified Nursing Assistant
- CPR & Basic Life Support
Timeline
Certified Nursing Assistant
Arc at El Paso
11.2025 - CurrentRead More
Certified Nursing Assistant
Friendship Manor
06.2025 - 08.2025Read More
Certified Nursing Assistant
Carriage Crossing
11.2023 - 10.2025Read More
Certified Nursing Assistant
Various Agencies
03.2020 - 07.2025Read More
Certified Nursing Assistant
Peterson Healthcare
11.2018 - 03.2020Read More
Certified Nursing Assistant
HCR Manor Care
02.2017 - 11.2018Read More
Certified Nursing Assistant
Odin Health Care Center
08.2016 - 02.2017Read More
Certified Nursing Assistant
Mt. Vernon Health Care Center
01.2015 - 08.2016Read More
Certified Nursing Assistant
Friendship Manor Health Care
08.2013 - 02.2015Read More
Sales Associate
Big Lots
05.2013 - 08.2013Read More
McDonald's Crew Member
McDonald's
03.2011 - 05.2013Read More
Lake Land Community College
Associates from Applied Science
Read More
Southern New Hampshire University
Bachelor of Science from Criminal Justice
Read More