Allison Floyd
CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service & Sales Representative
Berkshire Products
Sheffield, MA
07.2018 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Drafted shipment BOLs, packing lists, invoices, and shipping labels
- Tracked and traced in-transit loads to stay updated on shipment status.
Customer Service Manager
Berkshire Food Co-op
Great Barrington, MA
04.2014 - 07.2016
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Set staff schedules and delegated assignments in anticipation of expected demands
- Improved customer service team performance with thorough training and monitoring programs
- Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Operations Coordinator
Berkshire Food Co-op
Great Barrington, MA
04.2008 - 07.2011
- Kept inventory records updated and prepared standard reports for management review
- Reconciled physical counts with digital records and resolved discrepancies
- Coordinated periodic cycle counts to maintain inventory accuracy
- Checked goods received against purchase orders or invoices
- Supported store inventory process by receiving daily shipment, stocking shelves, and replenishing sales floor
- Updated processes based on feedback from department supervisors and other personnel.
Education
Liberal Arts And General Studies
University of Massachusetts - Lowell
Lowell, MASkills
Customer assistanceundefined
Timeline
Customer Service & Sales Representative
Berkshire Products
07.2018 - Current
Customer Service Manager
Berkshire Food Co-op
04.2014 - 07.2016
Operations Coordinator
Berkshire Food Co-op
04.2008 - 07.2011
Liberal Arts And General Studies
University of Massachusetts - Lowell
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