Overview
Work History
Education
Skills
References
Timeline
Generic

Allison Fonder

Birnamwood

Overview

21
21
years of professional experience

Work History

Care Coordinator

North Central Health Care Center
Wausau
02.2024 - Current
  • Maintained records management system to process personnel information and produce reports.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Supported clients during hospital admissions and discharges.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Assisted in the development of discharge plans for clients transitioning out of care programs.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Educated clients on available resources and services within their communities.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.

Linkage Coordinator

North Central Health Care Center
Wausau
08.2022 - 02.2024
  • Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
  • Collaborated with family members to provide comprehensive support services to clients.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Maintained thorough case history records and wrote detailed reports.
  • Provided direct clinical social work services to individuals and families in a mental health setting.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Provided mental health support to homeless clients and connected each with community resources.
  • Developed workable solutions for recurring problems for individuals and families.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Advised families regarding guardianship arrangements when appropriate.
  • Maintained lists of resources helpful to clients.
  • Provided crisis intervention services, as needed.

Social Worker

North Central Health Care Center
Wausau
03.2021 - 08.2022
  • Provided crisis intervention services, as needed.
  • Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
  • Maintained lists of resources helpful to clients.
  • Maintained thorough case history records and wrote detailed reports.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Engaged in community outreach and program development to support patient and caregiver needs.
  • Maintained accurate records of client progress and interactions according to agency standards.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Provided supportive counseling services for victims of abuse or neglect.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Advised families regarding guardianship arrangements when appropriate.
  • Identified and addressed financial and emotional barriers to discharge and recovery.
  • Developed individualized service plans with clients to address their identified goals.
  • Provided crisis intervention services to clients experiencing acute mental health issues.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Collaborated with family members to provide comprehensive support services to clients.
  • Actively advocated for systemic change within organizations that serve vulnerable populations.
  • Provided mental health support to homeless clients and connected each with community resources.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Performed psychosocial assessments and documented casework.
  • Offered grief and bereavement counseling to support family members after death of loved ones.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.

CNA, Scribe

North Central Health Care Center
Wausau
02.2016 - 03.2021
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented patient care services by charting in designated areas.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Personal Care Worker and Program Manager

Innovative Services Inc
Stevens Point
07.2011 - 01.2016
  • Cleaned and sanitized client living areas on a regular basis.
  • Assisted clients with mobility issues using wheelchairs, walkers, canes.
  • Encouraged patients to adhere to treatment plans prescribed by healthcare professionals.
  • Maintained accurate documentation of client care services provided daily.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored health and well-being of clients and reported significant health changes.
  • Monitored client health conditions and reported any changes to the appropriate personnel.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Followed care plan and directions to administer medications.
  • Assisted patients with daily personal hygiene.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to doctors' appointments and social outings.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Answered patient calls promptly and assisted them with requests as necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Apparel Team Member

Goodwill
Antigo
07.2009 - 07.2011
  • Restocked merchandise on sales floor when needed.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Sorted out damaged or defective items from regular stock for return and exchange purposes.
  • Handled returns and exchanges according to company policies.
  • Organized apparel products on shelves according to size, color and style.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Checked in shipments and ensured accuracy of received goods against purchase orders.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Bagged or packaged purchases and wrapped gifts.
  • Managed stockroom organization by organizing new arrivals according to size, color and style.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Audited inventory to identify and correct discrepancies.
  • Adhered to loss prevention procedures including monitoring customer activities in the store for possible theft or fraudulent activity.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Claims Processor

United Healthcare
Wausau
07.2005 - 01.2009
  • Entered claim information accurately into database systems.
  • Performed additional duties as requested by management team.
  • Adhered to state and federal regulations regarding insurance claims processing.
  • Utilized claims processing software to streamline workflow and increase efficiency.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Assisted in developing and implementing process improvements to reduce processing times.
  • Adhered to all applicable laws, regulations, and company standards while processing claims.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.

Office Assistant

Quinlan's Equipment
Antigo
08.2004 - 01.2005
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Troubleshot office equipment, computer hardware and software issues.
  • Maintained confidentiality of sensitive information and documents.
  • Facilitated internal communication by distributing memos and announcements.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Education

Bachelor of Science - Psychology

Upper Iowa University
Fayette, IA
08-2020

CNA -

Northcentral Technical College
Wausau, WI
08-2009

High School Diploma -

Antigo High School
Antigo, WI
01-2005

Skills

  • Patient care coordination
  • Support for patient rights
  • Cross-functional teamwork
  • Crisis intervention
  • Coordination of referral programs
  • Information tracking skills
  • Community resource referral
  • Regulatory compliance
  • Patient education
  • Patient advocacy
  • Time management
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Mental health support
  • Organizational standards
  • Analytical skills
  • Professional networking
  • HIPAA guidelines
  • Written communication
  • Decision-making
  • Problem identification

References

References available upon request.

Timeline

Care Coordinator

North Central Health Care Center
02.2024 - Current

Linkage Coordinator

North Central Health Care Center
08.2022 - 02.2024

Social Worker

North Central Health Care Center
03.2021 - 08.2022

CNA, Scribe

North Central Health Care Center
02.2016 - 03.2021

Personal Care Worker and Program Manager

Innovative Services Inc
07.2011 - 01.2016

Apparel Team Member

Goodwill
07.2009 - 07.2011

Claims Processor

United Healthcare
07.2005 - 01.2009

Office Assistant

Quinlan's Equipment
08.2004 - 01.2005

Bachelor of Science - Psychology

Upper Iowa University

CNA -

Northcentral Technical College

High School Diploma -

Antigo High School

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Allison Fonder