Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Allison Freeman

Spring Hill,FL

Summary

Proven Customer Service Representative skilled in oral and written communication, active listening, and problem-solving. Enhances customer experiences through service-oriented behaviors, understanding desires, and delivering customized solutions. Detail-oriented team player with strong organizational skills, adept at managing multiple projects with high accuracy.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

KBR
11.2024 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
  • Managed order processing and tracking using CRM software to enhance workflow accuracy.
  • Trained new team members on customer service protocols and best practices for effective support.
  • Implemented feedback mechanisms to identify areas for service improvement and enhance client experience.
  • First Call resolution

Rep 1

Spectrum Mobile
08.2020 - 07.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.
  • Cross-trained and provided backup support for organizational leadership.
  • Always meeting my performance goals each month.
  • First call resolution always 80 percent and above.
  • Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
  • Chosen to mentor the new hires.
  • Helped when customers were eligible for upgrades or just phone shopping.

Membership Specialist

The Mahaffey Theater
02.2019 - 03.2020
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.

Customer service, Customer Service Representative, Lawn Specialist

TruGreen
09.2014 - 08.2017
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Janitorial Worker

Untied Young People Of Association
01.2010 - 12.2014
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Sanitized break area kitchen counters, tables and sinks.

Data Entry Specialist

Staffing Agency
07.2009 - 12.2012
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.

Nurse Assistant

Nurse Finders Agency
05.2009 - 03.2011
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Phlebotomy Technician

American Red Cross Blood Services
01.2007 - 03.2009
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Education

High School Diploma -

Ohio Institute Of Health Careers

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Northland High School

Associate - Crime Scene Technology

Keiser University
10.2016

Ohio Institute of Health Careers
07.2006

Skills

  • Customer and Personal Learning Strategies
  • Service Quality Control Analysis
  • English Language Persuasion
  • Active Listening Complex Problem Solving
  • Speaking Computers and Electronics
  • Computers and Electronics Communications and Media
  • Coordination
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Call Documentation
  • Customer Retention Strategies
  • Microsoft Exchange
  • Inbound and Outbound Calling
  • Safe Work Practices
  • Call Transfers
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Appointment scheduling
  • Call management
  • Follow-up skills
  • Microsoft PowerPoint
  • Documentation
  • Technical support
  • Live chat support
  • Spreadsheets
  • Office equipment proficiency
  • CRM software

Timeline

Customer Service Representative

KBR
11.2024 - Current

Rep 1

Spectrum Mobile
08.2020 - 07.2024

Membership Specialist

The Mahaffey Theater
02.2019 - 03.2020

Customer service, Customer Service Representative, Lawn Specialist

TruGreen
09.2014 - 08.2017

Janitorial Worker

Untied Young People Of Association
01.2010 - 12.2014

Data Entry Specialist

Staffing Agency
07.2009 - 12.2012

Nurse Assistant

Nurse Finders Agency
05.2009 - 03.2011

Phlebotomy Technician

American Red Cross Blood Services
01.2007 - 03.2009

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Northland High School

Associate - Crime Scene Technology

Keiser University

Ohio Institute of Health Careers

High School Diploma -

Ohio Institute Of Health Careers

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