Allison Fulmer
Aiken,SC
Summary
Expertise in: Strategy Development Sales and Marketing Planning Healthcare Professional, specializing in business development and multi-site sales management, with comprehensive experience including branding, sales and marketing, and strategy development. Proven track record of organizational project management and creative financing. Skilled in technical, clerical and patient support. Detail-oriented, responsible, and excellent communication skills demonstrated by clinical experience in health care. Enthusiastic with a dedicated work ethic. Efficient worker who demonstrates strong time management and prioritization skills. Project Management Consulting Lead base management Business Development
Overview
23
23
years of professional experience
Work History
Business Development Hospice Specialist
Empyrean Hospice
Aiken, SC
07.2024 - Current
- Represent Empyrean in activities involving professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies to apprise them of the availability of services
- Implement programs and protocols that provide improved hospice services
- Serve as a public awareness representative for Empyrean.
- Responsible for public education relative to home hospice services available through the agency and methodologies for obtaining such services
- Responsible for meeting and/or exceeding referral and admission goals
- Aligned procedures and protocols with changing business demands.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Drove growth through program quality, sales initiatives and customer service.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Developed strong rapport with patients and families, providing emotional support during difficult times.
- Participated in regular interdisciplinary team meetings to review cases and adjust care plans accordingly.
- Contributed to ongoing quality improvement initiatives within the hospice program, enhancing overall service delivery.
Business Development Manager - SC/GA/AL Region
CNS Cares
03.2023 - Current
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Collaborated with marketing team members to design promotional materials.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established new customer accounts using negotiation and sales closing abilities.
- Represent CNS Cares in activities involving professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies to apprise them of the availability of services
- Implement programs and protocols that provide improved home health care services to reduce hospitalization through VA and Department of Labor Health Services
- Serve as a public awareness representative for CNS Cares, through the VA and Department of Labor services
- Responsible for public education relative to home health care available through CNS Cares and methodologies for obtaining such services
- Assist with admission process to facilitate quality patient care
- Responsible for meeting and/or exceeding referral and admission goals.
Area Manager SC/GA
Encompass HomeHealth and Hospice
11.2020 - 03.2023
- Represent Encompass in activities involving professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies to apprise them of the availability of services
- Implement programs and protocols that provide improved home health care and hospice services
- Serve as a public awareness representative for Encompass
- Responsible for public education relative to home health care and hospice services available through the agency and methodologies for obtaining such services
- Responsible for meeting and/or exceeding referral and admission goals as set by Division Manager
- Regional Hospital and Physicians Relations Liaison
- Aligned procedures and protocols with changing business demands.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Drove district growth through program quality, sales initiatives and customer service.
Regional Hospital and Physician Marketing Liaison
Windsor Healthcare NJ
04.2018 - 04.2020
- Responsible for managing a team of nine sales professionals and assistance in managing nine skilled nursing facilities in northern New Jersey
- Coaching, and strategic management of sales team while managing the coverage of rounds in key referring hospitals
- Identify and maintain strong relationships with key referral hospitals
- Identify new opportunities for partnering and growth while helping to assess sales team on a weekly basis
- Promote positive public relations within the hospital while encouraging community marketing
- Assist with admission process to facilitate quality patient care.
- Consulted with specialists regarding complex cases when appropriate.
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with others to discuss new opportunities.
- Established lucrative, long-term relationships with customers by effectively resolving issues and delivering exemplary service.
Sales Consultant
Mickey Travels, LLC
Long Valley, NJ
10.2013 - 01.2019
- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints or refunds
- Enter data into our CRM software and maintain client files
- Network with tour operators and maintain statistical and financial records
- Meet profit and sales targets as determined by the corporate office.
Senior Business Development Hospital Liaison
HCR-Manorcare Southern Jersey Region
09.2015 - 02.2018
- Serves as a vital link between the patient, the family, the physician and/or the hospital staff
- Responsible for managing leads in primary referring hospitals and ensuring a smooth discharge process for patients transitioning from hospital setting to our centers
- Rounds referring hospitals, checks in with patients, families and visitors to facilitate communication and the exchange of information
- Develop strong relationships with the key referral hospital personnel and identify new opportunities for partnering and growth
- Promote positive public relations within the hospital by offering direction and information to the public while displaying an empathetic, caring attitude when interacting with customers
- Assist with admission process to facilitate quality patient care
- Provides support and comfort to grieving families, notified hospital chaplain to assist with patients and families
- Achieved company recognition by making the HCR-ManorCare leader board 4 out of 12 months based on a month over month growth in admissions of over 20% nationwide.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Collaborated with hospitals and target facilities to lay out discharge plans.
- Monitored quality assurance standards in accordance with established policies and procedures.
- Gathered and analyzed patient information to determine special program eligibility.
- Assisted in the development of clinical protocols for improved patient outcomes.
- Participated in weekly team meetings to discuss ongoing cases and review best practices for improving patient outcomes.
- Developed case management plans for identified high risk patients based on individualized assessment of needs.
Business Development Specialist
LifeMoxie Mentoring Solutions, Red Bank
NJ
01.2010 - 10.2013
- Business Development, including cold calling to prospects to gain initial appointments
- CRM data entry for pipeline management and responsible for converting leads into sales calls for sales team
- Promote internal social media platform, The Mentoring Council.
Territory Sales Assistant
Wells Fargo Home Mortgage, Red Bank
NJ
09.2001 - 05.2004
- Responsible for assisting with delivering and selling a full range of mortgage services to individuals
- Managing a portfolio of business clients and developing new business clients within their territory
- Responsible for developing and achieving territory plans and goals which include, but are not limited to: deposits, loan originations, fees, sales of investment/trust services and management of local market production.
Education
ManorCare University Healthcare Training & Impact Selling System -
HCR
01.2016
Associates Degree - Psychology
Guilford Technical Community College
Jamestown, NC01-2001
Psychology
Monmouth University
01.2000
Skills
- Competent in conducting physical assessments
- Assisting in Patient-focused care
- Medical terminology knowledge
- Adaptable
- Efficient, committed and reliable
Timeline
Business Development Hospice Specialist
Empyrean Hospice
07.2024 - Current
Business Development Manager - SC/GA/AL Region
CNS Cares
03.2023 - Current
Area Manager SC/GA
Encompass HomeHealth and Hospice
11.2020 - 03.2023
Regional Hospital and Physician Marketing Liaison
Windsor Healthcare NJ
04.2018 - 04.2020
Senior Business Development Hospital Liaison
HCR-Manorcare Southern Jersey Region
09.2015 - 02.2018
Sales Consultant
Mickey Travels, LLC
10.2013 - 01.2019
Business Development Specialist
LifeMoxie Mentoring Solutions, Red Bank
01.2010 - 10.2013
Territory Sales Assistant
Wells Fargo Home Mortgage, Red Bank
09.2001 - 05.2004
ManorCare University Healthcare Training & Impact Selling System -
HCR
Associates Degree - Psychology
Guilford Technical Community College
Psychology
Monmouth University