Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Futeral

Oakland,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

25
25
years of professional experience

Work History

Sol Proprietor

Crimson Horticultural Rarities
03.2011 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
  • Optimized team hiring, training, and performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.


Project Coordinator

Public Health Foundation Enterprises
03.2008 - 03.2011
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Analyzed project performance data to identify areas of improvement.

HIV Prevention Counselor

UCSF
01.2001 - 01.2009
  • Participated in data collection efforts for program evaluation purposes, contributing to continuous improvement initiatives.
  • Reduced HIV transmission rates by providing comprehensive counseling and education sessions to high-risk individuals.
  • Improved community awareness of HIV prevention and testing methods through organizing and conducting outreach programs.
  • Implemented evidence-based risk reduction interventions within individual counseling sessions, leading to measurable behavior change among clients.
  • Coordinated referrals to medical care and social services providers for clients diagnosed with HIV, ensuring timely access to crucial resources.
  • Maintained confidentiality of client information according to HIPAA guidelines while managing case files efficiently.
  • Increased client engagement in harm reduction activities by establishing trust through empathetic listening and nonjudgmental communication.
  • Developed tailored intervention strategies for diverse populations, addressing specific barriers to HIV prevention.
  • Conducted confidential HIV testing and post-test counseling, ensuring accurate results and appropriate emotional support.
  • Collected demographic information to accurately complete CDC HIV report forms.
  • Traveled to street venues to conduct various types of HIV tests.
  • Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.

Intake Coordinator

UCSF
01.2000 - 01.2004
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
  • Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

No Degree -

Berkeley City College
Berkeley, CA

No Degree - Horticulture

Merritt College
Oakland, CA

Skills

  • Purchasing and planning
  • Cost analysis and savings
  • Small business operations
  • Negotiation
  • Business management and development
  • Vendor relations
  • Operations management
  • Project management
  • Employee development
  • Employee performance management
  • Staff hiring
  • Team building
  • Reporting and documentation
  • Entrepreneurial leadership
  • Employee scheduling
  • Customer relations
  • Relationship building
  • Staff training/development
  • Goal setting
  • Quality assurance
  • Operations oversight
  • Inventory management
  • Employee relations
  • Decision-making
  • Inventory tracking and management
  • Delegating work
  • Customer service management
  • Sound judgment
  • Customer service
  • Scheduling
  • Effective leader
  • Hiring and onboarding
  • Staff scheduling
  • Delegation
  • Performance evaluation and monitoring
  • Staff management
  • Database maintenance

Timeline

Sol Proprietor

Crimson Horticultural Rarities
03.2011 - Current

Project Coordinator

Public Health Foundation Enterprises
03.2008 - 03.2011

HIV Prevention Counselor

UCSF
01.2001 - 01.2009

Intake Coordinator

UCSF
01.2000 - 01.2004

No Degree -

Berkeley City College

No Degree - Horticulture

Merritt College

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Allison Futeral