Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Gaede

Stillwater,Minnesota

Summary

To obtain full-time employment with Ramsey County as a Corrections Officer


Highly organized and meticulous employee with extensive customer service experience in a variety of work environments. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Service-focused customer service bringing unparalleled skills in customer relations, task prioritizing and time management. Strong work ethic, adaptability, and exceptional interpersonal skills. Strong written and verbal communicator with strong judgement, logic, and critical thinking abilities. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

911 Telecomunicator

Ramsey County Emergency Communications
08.2023 - Current
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.

Bridal Consultant

Our Shop Bridal
11.2020 - Current
  • Computed purchases and received and processed cash or credit payment
  • Unboxed new merchandise and restocked hanging racks in an appealing and organized arrangement to promote new items
  • Cultivated personal relationships with clients to best help them find and purchase their dress
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Consulted and worked with designers to create custom dresses
  • Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.

Professional Nanny

Abby & Dan Willaert
10.2021 - 06.2023
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
  • Created nurturing, safe environment to promote emotional, social and intellectual growth
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development
  • Tended to children's general needs while providing supervision for safety in day-to-day activities
  • Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability during parental absences.

Receptionist/Community Assistant

Hub Madison
09.2019 - 03.2020
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Promoted community resources by reinventing the printed marketing material, email newsletters and social media campaigns
  • Answered and directed incoming calls using multi-line telephone system
  • Calmly and professionally diffused, investigated, and analyzed tense client complaints to identify and resolve issues
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
  • Increased occupancy through dynamic marketing initiatives.

Co - Team Building Lead Camp Counselor

Hidden Pines Ranch
05.2018 - 08.2019
  • Planned, coordinated, and lead daily low rope and team building lessons and activities for groups of 15-20 second through fifth graders
  • Developed strong working relationships with campers and parents through effective communication and active listening skills
  • Observed campers to identify tension during the lesson, and provided strategies to deal with various group dynamics during debrief sessions at the end of the activity
  • Collaborated with other camp counselors to create atmosphere of fun and learning
  • Recognized and implemented safety standards to minimize incidents or accidents.

Receptionist

Bernard's Chrysler Dodge Jeep Ram
04.2016 - 08.2017
  • Operated a multi-line phone system to screen incoming calls quickly and politely in order to direct callers to the best qualified internal personnel/department to respond to customer needs
  • Provided clerical support to employees by copying, faxing, and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Entered daily data in computer systems and documented office activities
  • Collected car payments from sales associates to accurately balance account receivables each night
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Calmly and professionally diffused and responded to upset customers, working to provide immediate resolution to improve retention.

Education

Bachelor of Arts - Communication Arts: Science & Rhetorical Studies

University of Wisconsin - Madison
Madison, WI
05.2023

Skills

  • Superior attention to detail
  • Strong verbal and written skills
  • Conflict resolution
  • Positive customer and co-worker relations
  • Calm and composed under pressure
  • Problem solving
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • CPR and First Aid
  • Dependable and Responsible
  • Critical Thinking
  • Leadership ability

Timeline

911 Telecomunicator

Ramsey County Emergency Communications
08.2023 - Current

Professional Nanny

Abby & Dan Willaert
10.2021 - 06.2023

Bridal Consultant

Our Shop Bridal
11.2020 - Current

Receptionist/Community Assistant

Hub Madison
09.2019 - 03.2020

Co - Team Building Lead Camp Counselor

Hidden Pines Ranch
05.2018 - 08.2019

Receptionist

Bernard's Chrysler Dodge Jeep Ram
04.2016 - 08.2017

Bachelor of Arts - Communication Arts: Science & Rhetorical Studies

University of Wisconsin - Madison
Allison Gaede