Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Galindo

Summary

Customer service professional with strong ability to multitask, prioritize, and manage time effectively. Seeking to obtain an entry-level position in a progressive organization which can potentially offer opportunities for advancement.

Overview

13
13
years of professional experience

Work History

Office Assistant

Trident Seafoods Corporation | WA
06.2014 - Current
  • Maintain files and records updated and easily accessible
  • Answer phone calls take messages or redirect calls to appropriate colleagues
  • Utilize office appliances such as photocopiers, printers, etc
  • Create, maintain and enter information into databases
  • Working knowledge on Microsoft word, powerpoint, and Excel
  • In charge of assigning employees to work department
  • Maintained a track record of excellent customer service, resolved customer issues to satisfaction
  • Experience with Innova and SAP system which is used for for production, packaging and shipment traceability
  • Proficient knowledge in Dayforce system which provides human resources, payroll, benefits, workforce management and talent management capabilities.

Office Assistant III

Imperial County Planning & Development Services
06.2022 - 12.2022
  • Finalizing letters, mail and certified mail out
  • Prepare agendas, schedule meetings; takes and distributes minutes or other notes as requested
  • Responds and resolves building, and planning inquires and questions
  • Making decisions and working independently
  • Having the responsibility of Planning Commission/ Environmental Evaluation Commission
  • Processing, typing, editing, and formatting reports and documents
  • Filing documents, as well as entering data and maintaining databases
  • Liaising with internal departments and communicating with public
  • Directing internal and external calls, emails, faxes to designated departments
  • Answer incoming calls and route callers or provide planning, zoning, economic development and related information, as required
  • Receive the public answer questions; respond to inquiries from employees, public officials, citizens and others and refer questions when necessary to the appropriate person(s) and or departments
  • Assemble packages containing plans and reports for each individual agenda item and create mail merge for public notification letters
  • Provide secretarial assistance to the Planning Commission; preform an accurate recording of the proceedings and preparation of minutes
  • Distribute requested information from the minutes to the appropriate individuals
  • Input data to the standard office and department forms; make simply postings to accounts compile data for various reports
  • Comply with press deadlines for any notices that need to be posted for public
  • Train new staff members and guide them through all procedures for logging in projects and building permits
  • Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
  • Kept accurate records of all interactions, including customer names, addresses,and phone numbers.

Bartender/Server Trainer

Applebees
01.2015 - 05.2019
  • Cashing handling, food service delivering, customer satisfaction, taking orders and submitting into POS system, successful transactions, food and beverage inventory, served as restaurant "expert" aided in training new employees
  • Trained new employees in customer service script recitation, conflict resolution, and data entry practices
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Performed sales analytics and provided recommendations that increased sales
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Established personal connections with customers, exceeding customer service expectations.

Supervisor

Kotori Japanese Food
09.2011 - 05.2015
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Supervised employees, scheduled their training, evaluated and developed performance metrics, and provided feedback for improvement
  • Customer service, cash handling, food service delivering, customer satisfaction, taking orders and submitting into POS system, successful transactions, food and beverage inventory

Education

High School Diploma -

Calexico High School
Calexico, CA
06.2013

Skills

  • Customer service, Time management, Communication skills, Microsoft word, Microsoft excel, Leadership, Organizational skills, Data Entry, Microsoft powerpoint, Microsoft outlook, Computer skills, Problem Resolution, Teamwork

Timeline

Office Assistant III

Imperial County Planning & Development Services
06.2022 - 12.2022

Bartender/Server Trainer

Applebees
01.2015 - 05.2019

Office Assistant

Trident Seafoods Corporation | WA
06.2014 - Current

Supervisor

Kotori Japanese Food
09.2011 - 05.2015

High School Diploma -

Calexico High School

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Allison Galindo