Allison Gardner
Austin
Summary
Energetic and resourceful individual with strong leadership abilities and collaborative mindset. Possesses understanding of operational processes, case management system, and effective team management, demonstrated by excellent organizational and problem-solving skills. Driven to optimize workflows and enhance team cohesion to achieve operational excellence, and to provide exceptional internal and external customer service. Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
21
21
years of professional experience
Work History
Court Operations Supervisor - Customer Service/ Warrant Processing/Caseflow Management/Courtroom Support
City of Austin - Municipal Court
06.2016 - Current
- Collaborate with operational units and management to achieve overarching, consistent communication and implementation of most up-to-date policies and procedures in a large court setting
- Ensure COA and Municipal Court personnel polices & procedures are adhered to
- Draft and implement operational procedures to ensure all responsibilities, guidelines, and accountabilities are clearly defined and adhered to, and engage in cross-operational collaboration to ensure all operational entities consistently reference and adhere to procedure
- Routinely communicate pertinent and relevant operational information to all impacted stakeholders
- Coordinate with multiple government agencies to ensure accurate case filing in Municipal Court, coordinate jury duty for trial dockets, maintain Austin Police Officer scheduling
- Utilize case management system extensively to obtain case management reports and data to gauge and analyze caseload, trends, operational demands, and to perform case management at large
- Identify and assess operational deficiencies, and implement creative solutions
- Actively develop team members based on core competencies and professional growth opportunities, and ensure employee reviews are utilized as a development tool
- Exhibit time management to support unit growth & development priorities, and perform full range of supervisory and administrative responsibilities
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team
- Implemented quality control systems to reduce errors, resulting in increased quality assurance of case management
Court Clerk Lead - Customer Service
City of Austin - Municipal Court
06.2014 - 06.2016
- Monitor and communicate statistical data regarding employee productivity to supervisor
- Responsible for closing court duties and accountable to providing leadership during closing shift hours and oversees cash management
- Provide feedback to individual clerks to enhance productivity and clerk knowledge
- Partner with Supervisors to ensure front counter scheduling provides adequate coverage
- Enhance organizational health across Municipal Court units and within Customer Service unit
Court Clerk Assistant - Customer Service/Magistrate Support
City of Austin - Municipal Court
05.2010 - 06.2014
- Partner with Municipal Court Judges to prepare correct case documentation
- Identify process issues and recommended improvements to management
- Integral in coordinating special projects involving original search warrant paperwork and JEMS
- Partner and communicate with multiple city agencies to insure proper filings of criminal complaints
- Provide resolution to complex Citizen Complaints including informing customers of outside resources
Online & Inventory Sales Manager
Heroes & Legacies
01.2007 - 04.2010
- Increase online sales profit by 200% within one fiscal year
- Manage internet sales and inventory through proprietary software
- Supervise up to ten full time employees to ensure diligent and prompt customer satisfaction
- Maintain and monitor inventory of merchandise across three locations
- Coordinate and implement shipping procedure of merchandise to insure accurate inventory management and concurrently provide prompt customer service
Cashier/Customer Service Supervisor & Reconciling and Inventory Manager
Red Barn Gardner Center
02.2004 - 12.2006
- On-board up to 30 employees per season and establish and implement training for newly hired team members
- Manage implementation of Point-of-Sale system and oversee training for entire organization
- Assess sales history and apply trends to replenishing stock
- Maintain positive and trusted relationships with vendors, representatives, wholesalers and contractors
- Gain ability to research on the spot using multiple resources to provide information and suggestions to stakeholders
Education
Associate of Arts - Government
Austin Community College
Austin, Texas08-2025
Certification Program - Ongoing education and certification
Texas Municipal Courts Education Center
Austin, Texas01.2025
Undergraduate Studies - Anthropological Archaeology, English
University of Texas
Austin, Texas01.2004
Technical Vocational Business School -
Coastal Bend College
Pleasanton, Texas01.2002
Skills
- Knowledge of City of Austin and Municipal Court policies and procedures
- Effective communication with diverse groups
- Troubleshooting and problem solving in court proceedings
- Written and verbal English communication
- Report preparation and data analysis
- Performance monitoring
- Discretion in confidential matters
- Staff supervision
Timeline
Court Operations Supervisor - Customer Service/ Warrant Processing/Caseflow Management/Courtroom Support
City of Austin - Municipal Court
06.2016 - Current
Court Clerk Lead - Customer Service
City of Austin - Municipal Court
06.2014 - 06.2016
Court Clerk Assistant - Customer Service/Magistrate Support
City of Austin - Municipal Court
05.2010 - 06.2014
Online & Inventory Sales Manager
Heroes & Legacies
01.2007 - 04.2010
Cashier/Customer Service Supervisor & Reconciling and Inventory Manager
Red Barn Gardner Center
02.2004 - 12.2006
Certification Program - Ongoing education and certification
Texas Municipal Courts Education Center
Undergraduate Studies - Anthropological Archaeology, English
University of Texas
Technical Vocational Business School -
Coastal Bend College
Associate of Arts - Government
Austin Community College
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