Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Animal Rescue
Self
01.2010 - Current
Coordinated efforts with animal rescue organizations to facilitate successful placement of homeless pets into loving homes.
Maintained records on feed consumption, animal weights, reproductive activities, treatments given and other pertinent data.
Monitored animal behavior closely to detect any abnormalities or changes in condition that may require medical attention.
Responded quickly to customer inquiries via phone calls or emails.
Handled adoptions
Review adoption applications
Answer questions about pets in rescue
Educate the public about adopting
Cultivated strong relationships with local animal rescue organizations by offering services to prepare animals for adoption into forever homes.
Provided support during natural disasters by assisting with animal rescue operations, aiding in the recovery process for affected communities.
Animal Caretaker at Animal Control
City of Dunn Police Department
10.2023 - 07.2024
Feeds animals according to instructions from veterinarians or animal care supervisors.
Records observations of animal behavior, health, diet and other information as required.
Assists in restraining animals for examination or treatment when necessary.
Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
Transports animals between locations safely and humanely using appropriate equipment.
Participates in training sessions on proper animal handling techniques.
Attends veterinary appointments with assigned animals when needed.
Maintains inventory of food items and supplies needed for the care of the animals.
Collaborates with fellow staff members in providing quality care to all assigned animals.
Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
Ensured compliance with animal welfare regulations and departmental policies.
Assisted in training new staff on proper animal handling techniques and safety protocols.
Maintained equipment and facility to keep animal care environment and tools in good working order.
Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
Farmer
Self Employed
01.2018 - 12.2022
Assessed market conditions to identify opportunities for selling products at optimal prices.
Inspected facilities regularly for compliance with local laws concerning animal welfare.
Reviewed records of feed consumption, water intake, egg production, making adjustments where necessary.
Evaluated animals' health condition; administered medications when necessary.
Provided routine care for livestock including feeding, watering, herding, branding, castrating .
Inspected facilities daily to comply with health, sanitation and safety standards and maintain agricultural biodiversity across farm.
Trained new workers on safety and ranch procedures.
Analyzed market trends to make informed planting decisions that align with consumer demand.
Led community outreach programs educating others on sustainable farming methods and environmental stewardship.
Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
Developed farm-to-table supply chain, strengthening relationships with local restaurants.
Coordinated position requirements, schedules and production team processes.
Maintained financial, operational and employment records for farms or ranches.
Educated community on sustainable farming practices through workshops and farm visits.
Assistant/Closing Coordinator
Block and Associates
01.2014 - 02.2016
Full time executive assistant to top sales associates.
Transactions /Closing coordinator.
Worked hands on with a Real Estate Broker in Cary, NC. Maintained data bases, marketing and transactions.
Worked in various areas of real estate focusing on maintaining client relations and scheduling.
Customer service experience with a high pace office.
Organizational skills and focus on exceeding costumers satisfaction.
Managed communication between clients, agents, and lenders for streamlined closings.
Resolved client inquiries promptly, ensuring high levels of satisfaction throughout the process.
Maintained detailed records of transactions to support audit readiness and compliance standards.
Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
Education
GED
JCC
Smithfield, NC
03-2014
Skills
Data entry
Critical thinking
Active listening
Customer service
Professional telephone demeanor
Client relations
Call management
Follow-up skills
Paperwork processing
Microsoft Office Suite
Assertiveness
Research
Document control
Customer assistance
Work ethic and integrity
Professionalism and courtesy
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
HAZWOPER - Hazardous Waste Operations and Emergency Response