Mitchell Estimating
Allison Gauthier
Auto Damage Estimator
Plattsburgh,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Medical Receptionist
Whtiman Medical Practice
11.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Auto Collision Estimator
Progressive Insurance
09.2003 - 01.2009
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.Enhanced client trust with thorough explanations of repair recommendations and costs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
Claims Adjuster
Progressive Insurance
09.2003 - 04.2005
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Mentored new hires in the claims department, contributing to a well-trained and efficient workforce.
- Increased customer satisfaction by efficiently handling auto claims and providing timely updates.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
- Participated in ongoing training sessions to stay current on industry trends and best practices for handling claims efficiently.
- Managed multiple claims simultaneously while maintaining organization and attention to detail.
Restaurant Manager
Tortilla Flat Restaurant
05.1997 - 09.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Bachelor - Business Science
Champlain College
Burlington, VT 09.2000 - 09.2004
Skills
- Auto Estimating
- Damage assessment
- Parts identification
- Body repair techniques
- Frame alignment
- Insurance procedures
- Claims processing
- Insurance verification
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureSoftware
Athenahealth
Certification
- I-CAR: Platinum Certification Level 1
- Progressive Insurance: PD1, PD2, Casualty1, Casualty2
- Cheif Training: Advanced Steering and Suspension, Structural Damage, Advanced Frame Analysis
Timeline
Medical Receptionist
Whtiman Medical Practice
11.2024 - Current
Auto Collision Estimator
Progressive Insurance
09.2003 - 01.2009
Claims Adjuster
Progressive Insurance
09.2003 - 04.2005
Bachelor - Business Science
Champlain College
09.2000 - 09.2004
Restaurant Manager
Tortilla Flat Restaurant
05.1997 - 09.2003