Allison Genegrasso
Summerville,SC
Summary
Seasoned Project Manager with a proven track record at Motorola Solutions, enhancing operational efficiency and spearheading complex projects to completion. Expert in contract negotiation and project management oversight, coupled with exceptional relationship-building skills. Achieved significant improvements in project delivery processes, demonstrating a confident command of both strategic and interpersonal capabilities.
Overview
12
12
years of professional experience
Work History
Project Manager
Motorola Solutions
08.2022 - 06.2023
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Drove continuous improvement of project delivery process by providing strong leadership.
Senior Procurement Specialist
Motorola Solutions
02.2019 - 08.2022
- Provided expertise in construction-related procurement to support project requirements and schedules.
- Reviewed existing company contracts and negotiated contract terms and revisions with vendors.
- Performed risk assessments and forecasts on potential contracts and business decisions.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
- Reviewed and approved vendor invoices.
Service Delivery Manager
Extreme Networks
04.2016 - 10.2018
- Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
- Selected third-party vendor to support IT infrastructure in support of customer with nationwide retail stores.
- Monitored performance metrics and conducted regular reviews to identify areas for improvement.
- Championed customer service excellence, instilling a client-focused culture within the team.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
- Coordinated with cross-functional teams to ensure timely and successful project execution.
Sr. Customer Experience Manager
Zebra Technologies
04.2015 - 04.2016
- Collaborated with cross-functional teams to enhance product features and services based on customer feedback.
- Drove customer escalations to resolution by engaging directly with clients.
- Negotiated with vendors and suppliers to improve product quality and delivery timelines.
- Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Facilitated communication between customers and technical support teams to ensure timely resolution of product issues.
Presales Business Manager
Motorola Solutions
06.2012 - 04.2015
- Led cross-functional teams to drive project completion and operational excellence.
- Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Utilized data analytics to inform decision-making and identify areas for improvement.
- Used variety of software packages to support sales functions.
- Prepared and presented business reports and presentations to senior management and stakeholders.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Established and maintained relationships with key stakeholders, clients, and partners.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
Service Delivery Coordinator
Aspire Technology Partners
05.2011 - 06.2012
- Managed contract terms and conditions and service level agreements.
- Negotiated and developed contract terms and conditions and handled service level agreements.
- Collaborated with customers and vendors to implement successful delivery plans.
- Researched and corrected problems quickly to maximize customer satisfaction.
- Set and directed clear policies to provide consistent delivery standard.
- Collaborated with customers to provide customized services to meet specific needs.
Education
Associate of Science - Business Administration And Management
Raritan Valley Community College
12-2001
Skills
- Project Management Oversight
- Comprehensive Feasibility Evaluation
- Process Flow Management
- Workforce Development
- Project Coordination
- Operational Systems Integration
- Conflict management
- Relationship building
- Purchasing and procurement
- Change control operations
- Contract management
- Financial administration
- Contract development
- Customer relations
- VmWare virtualization
- Processes and procedures
- Presentations
- Advanced problem solving
- Project scope
- Cross-functional coordination
- Vendor management
- Multi-unit operations management
- Root-cause analysis
- Customer relations specialist
- Scope management
- Document management
- Microsoft office suite expert
- Agile methodology
- Contract negotiation expertise
- Vendor sourcing
- Resource allocation
- Advanced presentation
- E-learning development
- Software expertise
- Virtual training
- Proficient in CRM, ERP, Salesforce, Kissflow, Connectwise, Airtable, Planview and many others
Accomplishments
- MRMTC Lady Angler of the year 2009
- Women's Unlimited Graduate
- PMP Boot Camp
Affiliations
- Owner of Pawfect Pawcare LLC
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionTimeline
Project Manager
Motorola Solutions
08.2022 - 06.2023
Senior Procurement Specialist
Motorola Solutions
02.2019 - 08.2022
Service Delivery Manager
Extreme Networks
04.2016 - 10.2018
Sr. Customer Experience Manager
Zebra Technologies
04.2015 - 04.2016
Presales Business Manager
Motorola Solutions
06.2012 - 04.2015
Service Delivery Coordinator
Aspire Technology Partners
05.2011 - 06.2012
Associate of Science - Business Administration And Management
Raritan Valley Community College