Allison Glackin

• Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
• Developed collaborative, productive and strong working relationships with matrix partners, resulting in increased trust and reliability; in addition to achieving organizational goals and solve process gaps.
• Trained contractors on system functionality for submissions, providing guidance on best practices and fostering a supportive learning environment.
• Played a primary role in the successful launch of new system tools by providing insightful analysis and useful feedback after testing in a production environment prior to launch.
• Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
• Served as Market Point of Contact for multiple geographic markets facilitating the review, interpretation and loading of provider contracts.
• Managed the full life cycle of a provider’s reimbursement contract with Cigna.
• Served on multiple project assignments, including testing, to meet industry requirements.
• Consistently exceeded quality and production requirements.
• Extensive experience reviewing, translating and revising contracts and contract templates to ensure they were administrable.
• Proven ability to work independently, creatively and collaboratively in a fast-paced, dynamic environment by leading work stream meetings, analyzing challenges and executing solutions which support expansion and growth.

• Enhanced provider satisfaction by streamlining communication channels and improving response times.
• Researched complex problems to reach solutions for provider complex claim issues, resulting in improved organizational performance and higher provider satisfaction.
• Responsible for engaging with providers as collaborative partners to drive strategic planning activities to improve experience outcomes while encouraging and influencing the provider/customer relationship in support of the connected care strategy
• Supported the provider community in an external facing role delivering education on Cigna products, policies, procedures, collaborative programs and more.
• Established long-term relationships between the provider community through consistent delivery of high-quality service.
• Served as an advocate in the external community, representing Cigna to medical societies and external provider associations.
• Served in a consultative role or subject matter expert to key matrix partners.
• Collected, analyzed, interpreted, translated and distributed provider informatics with management teams.

Held multiple positions with this employer in the below areas:

• Customer Service Representative, Local and National Accounts
• Appeals Coordinator
• Provider Data Management Analyst, responsible for accurate data for providers in 22 counties in Virginia