Allison Glass
Olathe,CO
Summary
Seasoned professional with a proven track record at Montrose Veterinary Clinic, excelling in customer/client relations and adept in multi-line telephone operation. Leveraged interpersonal communication to enhance customer service experience, achieving significant client satisfaction. Skilled in Microsoft Office, demonstrating a confident approach to correspondence management and operational efficiency.
Overview
10
10
years of professional experience
Work History
Receptionist
Montrose Veterinary Clinic
Montrose, CO
08.2023 - Current
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Answer and direct incoming calls using a multi-line telephone system.
- Schedule and confirm appointments.
- Greet clients and provided them with assistance.
- Update and record customer or client information to maintain accounts.
- Count money in cash drawer at the end of shift to ensure amounts are correct.
Lead Receptionist
Integrated Dermatology of Montrose
Montrose, CO
07.2021 - 07.2023
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments from customers utilizing Point of Sale systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Schedule Coordinator/Client Care Coordinator/PCP
Touch Of Care
Montrose, CO
09.2018 - 07.2021
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed and maintained schedules for multiple clients and employees.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our clients and their needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
PCP/QMAP
Crossroads Assisted Living
Delta, CO
08.2017 - 08.2018
- Adhered strictly to safety protocols when handling hazardous substances such as chemicals or sharps.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
- Communicated effectively with family members regarding any changes in the patient's condition.
PCA
First Light Home Care
Montrose, CO
05.2017 - 07.2017
- Assisted seniors with daily living activities such as bathing, dressing, grooming and toileting.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained clean and well-organized environment for client happiness and safety.
RSA/PCA
Community Options Inc
Montrose, CO
04.2016 - 04.2017
- Consulted with client care team to continually update care plans.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Performed light housekeeping duties such as laundry, cleaning and meal preparation.
- Supported bathing, dressing and personal care needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Recorded client status progress and challenges in logbooks and reports.
PCA/QMAP
Volunteers Of America Colorado Branch
Montrose, CO
09.2014 - 03.2016
- Maintained accurate documentation of client care including assessments and progress notes.
- Attended trainings related to client care and updated knowledge base accordingly.
- Ensured compliance with all applicable laws and regulations related to client care services.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Administered medication according to prescribed instructions and monitored patient response to treatment.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed safe lifting and transferring techniques to transport residents.
Education
High School Diploma -
Delta High School
Delta, CO05-2014
Skills
- Customer/Client relations
- Multi-line telephone operation
- Correspondence management
- Microsoft Office experience
- Interpersonal communication
- Customer service experience
Affiliations
- Sewing
- Reading
- Watching good movies or television shows
References
References available upon request.
Timeline
Receptionist
Montrose Veterinary Clinic
08.2023 - Current
Lead Receptionist
Integrated Dermatology of Montrose
07.2021 - 07.2023
Schedule Coordinator/Client Care Coordinator/PCP
Touch Of Care
09.2018 - 07.2021
PCP/QMAP
Crossroads Assisted Living
08.2017 - 08.2018
PCA
First Light Home Care
05.2017 - 07.2017
RSA/PCA
Community Options Inc
04.2016 - 04.2017
PCA/QMAP
Volunteers Of America Colorado Branch
09.2014 - 03.2016
High School Diploma -
Delta High School
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