Allison Godley
Rosharon,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
Work History
Operations Support Manager
Summit Food Service
07.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Child Nutrition Supervisor
Alief Independent School District
10.2015 - 07.2018
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Collaborated with school administrators to design menus that adhered to both nutritional guidelines and budget constraints.
- Cultivated a team-oriented work atmosphere, fostering strong communication and collaboration among staff members.
- Conducted regular evaluations of kitchen equipment, ensuring timely maintenance for optimal performance.
- Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
- Managed food service, food production, sanitation and staff supervision.
- Completed daily closing duties by cashing out register drawers and restocking items and supplies.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours without compromising service quality or employee satisfaction.
- Streamlined meal preparation processes with effective time-management strategies, increasing efficiency in the kitchen.
- Monitored food service operations during meal times for compliance with safety regulations and quality standards.
- Managed food inventory for efficient use, reducing waste and saving costs.
- Coordinated special events catering, ensuring smooth operations and satisfied guests.
Senior Patient Food Service Supervisor/Call Center Supervisor
Memorial Hermann Sugar Land Hospital
08.2010 - 10.2015
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Education
High School Diploma -
L.V. Hightower High School
Missouri City, TX06-2008
Associate of Science - Food and Nutrition
Houston Community College
Houston, TX05-2024
Skills
- Problem-solving
- Team leadership
- Customer service
- Operations management
Excellent leadership qualities
- Decision-making
- Planning and implementation
- Staff training
- Employee relations and conflict resolution
- Operational efficiency
Timeline
Operations Support Manager
Summit Food Service
07.2018 - Current
Child Nutrition Supervisor
Alief Independent School District
10.2015 - 07.2018
Senior Patient Food Service Supervisor/Call Center Supervisor
Memorial Hermann Sugar Land Hospital
08.2010 - 10.2015
High School Diploma -
L.V. Hightower High School
Associate of Science - Food and Nutrition
Houston Community College
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