Allison Gould
Summary
I am an organized and detail-oriented individual with exceptional customer service and communication skills. I'm a dependable team player, who thrives in fast-paced environments, ensuring smooth coordination and efficient management of tasks. I have a strong commitment to professionalism in both appearance and attitude and I consistently provide excellent service to patient's and colleagues alike. Experienced in managing complex schedules, maintaining accurate records, and facilitating communication between healthcare teams, I bring a proactive approach to problem-solving and a keen eye for detail. I am eager to apply my skills in organization, reliability, and coordination while learning new roles and responsibilities and I look forward to building a long term future with a company where I can contribute meaningfully while developing my career overtime.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Counseling on Call, LLC
09.2022 - 06.2024
- Managed phone inquiries from new and existing clients, insurance companies, and external contacts, providing accurate information, assistance, and delivering excellent customer service.
- Oversaw the complete intake process for new clients, ensuring accurate data entry into the system, including personal, insurance, and referral information, while maintaining confidentiality and adhering to privacy regulations.
- Coordinated and managed the insurance verification process for both new clients and existing clients with updated insurance plans. This involved confirming coverage details, ensuring eligibility, and communicating with insurance providers to resolve any discrepancies.
- Managed the collection of all required consent forms from new clients, ensuring compliance with federal and state regulations, and clearly explaining the purpose of each form to ensure understanding and compliance.
- Assessed client needs to match them with the appropriate therapist and scheduled therapy sessions for new and existing clients, ensuring seamless scheduling and ongoing continuity of care with their assigned therapist.
- Processed client payments promptly following each therapy session, while also billing clients' insurance companies, ensuring accurate transaction records and efficient billing procedures.
Project Lead and Job Coordinator
Rainbow International of Northeastern Maryland
05.2021 - 01.2024
- Developed and implemented remediation and restoration procedures for water, fire, smoke, and mold damage cleanup, ensuring adherence to safety standards and effective restoration on each project.
- Coordinated project timelines and schedules, ensuring seamless collaboration with customers to meet deadlines and ensure job completion within agreed timeframes.
- Managed and supervised employees on job sites, delegating responsibilities for specific areas of the project and providing guidance to ensure efficient task completion and high-quality work.
- Documented and recorded detailed job information, including photos and notes to maintain accurate records and support project progress and claims processing.
- Maintained clear communication with property owners, demonstrating empathy and professionalism while addressing their concerns and providing support throughout the restoration process.
Warehouse Associate
Macy's, Inc.
11.2020 - 04.2021
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by verifying the quantity and description of materials received by checking merchandise against the product invoice.
- Performed inventory control, including counting, and stocking merchandise.
- Handled warehouse duties and responsibilities in a high volume facility, including picking, maintaining safe work area, and ensure processing efficiency.
Commercial Insurance Associate Account Manager
Odell Studner Group
08.2015 - 11.2020
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
- Prepared account renewals by tailoring coverage recommendations based on a clients unique requirements.
- Processed client invoices, analyzed loss runs and prepared loss summaries.
- Gained exceptional customer service, analytical, and multitasking skills in a professional work environment.
- Managed a diverse portfolio of commercial accounts, maintaining high levels of professionalism while balancing competing priorities and deadlines.
Education
Bachelor of Science - Rehabilitation And Human Services
Pennsylvania State University
University Park, PAHigh School Diploma -
LaFayette Jr/Sr High School
LaFayette, NYSkills
- Strong attention to detail
- Team collaboration
- Documentation and recordkeeping
- Proficient in scheduling and planning
- Exceptional interpersonal and client service skills
- Strong organizational and time optimization abilities
- Effective in communication with a focus on clarity and understanding
Timeline
Administrative Coordinator
Counseling on Call, LLC
09.2022 - 06.2024
Project Lead and Job Coordinator
Rainbow International of Northeastern Maryland
05.2021 - 01.2024
Warehouse Associate
Macy's, Inc.
11.2020 - 04.2021
Commercial Insurance Associate Account Manager
Odell Studner Group
08.2015 - 11.2020
Bachelor of Science - Rehabilitation And Human Services
Pennsylvania State University
High School Diploma -
LaFayette Jr/Sr High School