Allison Graham

• Warmly prospected, developed, and closed leads using company approved sales processes.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Built knowledge about all of Frontier, Google Fiber, and Directv products to drive sales and meet monthly revenue quotas
• Awarded several cash bonuses for sales competitions and exceeding monthly revenue goals.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Used multi-screen layouts quickly to access customer accounts and product information
  in order to provide accurate answers and support within the parameters of SC Johnson and Deb's logistical policies and procedures
• Stayed current on SC Johnson’s sales programs and restrictions through on-going training
  provided by their chemists and marketing teams.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

*Completed administrative roles for companies ranging from large to small. Employers include: Lucky Brand Jeans, Genexus, Stony Apparel, Mayreau, 1 in the Oven Maternity, and LBW Insurance

• Managed inventory for online sales and fulfilled $15K - $20K drop ship orders monthly.
• Answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services.
• Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
• Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
• Managed executive calendars to strategically coordinate meetings and appointments.
• Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
• Answered multiple console telephone system to direct calls to appropriate personnel.
• Monitored office supplies to order and replenish stock when necessary.
• Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
• Implemented new software tools to streamline data management, increasing accuracy in record-keeping practices.
• Performed accounting activities by preparing expense reports, purchase orders and invoices.