Allison Greenstein
Summary
Experienced administrative professional specializing in plastic surgery and aesthetic medicine. Proven expertise in office management, patient care coordination, and medical front office operations. Demonstrated ability to thrive in high-end clinical environments with a focus on detail, confidentiality, and patient experience. Skilled in managing daily operations, assisting with consultations, and coordinating surgical schedules with a calm and organized approach.
Overview
11
11
years of professional experience
Work History
Office Manager & Patient Coordinator
The Kryger Institute of Plastic Surgery
Thousand Oaks
12.2021 - Current
- Reviewed employee performance, delivering feedback and coaching to enhance productivity.
- Oversaw administrative and operational functions of a busy plastic surgery office, managing front desk and support staff.
- Served as liaison between medical providers and patients, ensuring timely communication and scheduling.
- Coordinated consultations, pre-op clearances, surgical bookings, and follow-up appointments for cosmetic and reconstructive procedures.
- Maintained office systems, including inventory management, vendor coordination, and compliance documentation.
- Resolved escalated patient issues with professionalism and empathy.
Front Desk & Treatment Coordinator
Peterson & Abe Periodontics
San Diego
10.2019 - 12.2021
- Coordinated treatment plans with patients, detailing procedures, timelines, and financial obligations.
- Managed scheduling for consultations, surgeries, and maintenance visits across various provider calendars.
- Checked patients in and out, processed payments, and issued timely appointment reminders.
Patient Care Coordinator
Kara Dodds & Associates
San Diego
01.2017 - 01.2019
- Tracked therapy frequency and authorization end dates to prevent service interruptions.
- Managed ongoing evaluation and therapy waitlist, proactively contacting families about openings.
- Coordinated schedules among occupational, speech, and physical therapy departments for accurate booking.
Shift Supervisor
Starbucks
Simi Valley
06.2014 - 01.2017
- Managed opening and closing responsibilities, including deposits and inventory counts.
- Trained and mentored new team members on Starbucks brand values and operational standards.
- Assisted store manager with product ordering and labor management to optimize efficiency.
Education
High School Diploma -
Royal High School
Simi Valley, CASkills
- Office administration
- Scheduling management
- Inventory management
- Regulatory compliance
- Patient coordination
- Financial transactions
Timeline
Office Manager & Patient Coordinator
The Kryger Institute of Plastic Surgery
12.2021 - Current
Front Desk & Treatment Coordinator
Peterson & Abe Periodontics
10.2019 - 12.2021
Patient Care Coordinator
Kara Dodds & Associates
01.2017 - 01.2019
Shift Supervisor
Starbucks
06.2014 - 01.2017
High School Diploma -
Royal High School
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