Allison Hackney

• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Carefully interviewed, selected, trained, and supervised staff
• Correctly calculated inventory and ordered appropriate supplies
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
• Managed staff schedules and maintained adequate coverage for all shifts

Answering incoming calls resolving guests issues receiving payments.

• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Tracked customer service cases and updated service software with customer information.
• Responded proactively and positively to rapid change.

• Established and cultivated solid business relationships with new or existing customers
• Evaluated performance against goals and implemented appropriate development plans
• Built relationships with customers and community to establish long-term business growth
• Achieved sales goals and service targets by cultivating and securing new customer relationships

• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Entered and updated sensitive customer information during check-ins and room changes.
• Collected room deposits, fees, and payments.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Prepared weekly employee work schedules to meet operational needs.
• Managed front desk maintenance of client records and lab data.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Reviewed sales and gross profit report to assess company efficiency
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty