Allison Hagan
Woodridge,IL
Summary
Mission-driven leader with 5+ years of experience directing programs, building engaged teams, and executing community-focused events across youth and recreation organizations. Known for creating inclusive, values-aligned environments that inspire growth, learning, and retention. Strong background in operational management, outreach, marketing, and staff development. Now aiming to leverage my strategic leadership and values-based mindset in a Program Director position within the nonprofit sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Goldfish Swim School
12.2024 - Current
- Lead a mission-focused program serving hundreds of families in water safety and child development.
- Supervise 50+ staff, including hiring, training, and ongoing team support.
- Plan and execute community events, school partnerships, and local outreach campaigns.
- Manage social media presence, digital content, and email promotions to drive enrollment and community visibility.
- Oversee budgeting and payroll, implementing cost-effective strategies while maintaining program excellence.
- Build strong relationships with members and community partners, resolving concerns with empathy and professionalism.
General Manager
Get Air
06.2021 - 12.2024
- Directed daily operations and coached a team of 10 in a fast-paced, family recreation facility.
- Increased revenue by 114% year-over-year through improved programming and staff training.
- Designed and executed 30+ events weekly, including community nights, private parties, and team-building sessions.
- Maintained top-10 company performance ranking through strategic KPI management.
Operations & Events Manager
Funtopia
03.2020 - 06.2021
- Managed daily operations and logistics for a children's indoor activity center.
- Recruited, onboarded, and developed a team of 25+ employees.
- Coordinated community-based events and birthday programs, tailoring experiences for diverse groups.
- Oversaw vendor relationships, supplies, and cost tracking.
Assistant General Manager
Party City
05.2019 - 03.2020
- Managed inventory, staffing, visual merchandising, and cash handling for a high-volume retail location.
- Supervised hiring and payroll processes while supporting team performance and morale.
- Designed and delivered customized balloon decor for events, collaborating closely with clients.
Education
A.A.S. - Meeting & Event Planning – Hospitality Management
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Program & Event Management
- Community Engagement
- Mission-Driven Leadership
- Team Development & Supervision
- Budgeting & Operational Strategy
- Youth Program Oversight
- Stakeholder Communication
- Social Media & Marketing
Websites
Certification
- ServSafe Food Protection Manager – ANSI & CFP accredited
- CVENT Certified – Venue sourcing, RFPs, site selection
- Most Improved KPI Award, Get Air (2021–2022)
Timeline
General Manager
Goldfish Swim School
12.2024 - Current
General Manager
Get Air
06.2021 - 12.2024
Operations & Events Manager
Funtopia
03.2020 - 06.2021
Assistant General Manager
Party City
05.2019 - 03.2020
A.A.S. - Meeting & Event Planning – Hospitality Management
College of DuPage
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