Allison Hansen
Anderson,IN
Summary
Experienced in monitoring health and well-being of clients, demonstrating proficiency in patient advocacy and safety management. Addressed varied client needs through individualized support planning, crisis intervention, and by maintaining detailed records of care activities. Collaborated with clinical teams to address care plans and contributed to improved patient access services through effective communication and problem-solving skills. Maintained compliance with state regulations and HIPAA guidelines while delivering compassionate and attentive care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Indiana Mentor Network
Muncie, IN
04.2017 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Consulted with client care team to continually update care plans.
- Provided guidance and support to ensure safety of individuals served.
- Transported clients to doctor's appointments and errands.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Maintained clean and well-organized environment for client happiness and safety.
- Used approved crisis intervention techniques in emergency situations.
- Followed care plan and directions to administer medications.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored client's well-being, safety and comfort under physician direction.
- Recorded client status progress and challenges in logbooks and reports.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Access Specialist
R1RCM - Through St. Vincent Health System
Anderson, Indiana
07.2021 - 03.2023
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Guided patients through the completion of consent and other required medical forms.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Assembled registration paperwork and placed identification bands on patient.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Stayed current on community-based resources and services useful to patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Screened patients for eligibility for state, local and federal assistance programs.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Skills
- Patient care
- Medical documentation
- Customer service
- Database management
- Problem solving
- Time management
- Team collaboration
- Health assessment
- Patient education
- Individualized support planning
- Patient ambulation
- Analytical skills
- Emergency response
- HIPAA compliance
- Toileting assistance
- Household cleaning
- Behavioral management
- State regulations
- Attentive to people
- Personal hygiene assistance
- Personal oxygen delivery
- Wound care maintenance
- Compassionate caregiving
- Professional demeanor
- Attention to detail
- Nutritional guidance
- Written communication
- Task prioritization
- Blood glucose monitoring
- Empathy and patience
- Mental health understanding
- Multitasking Abilities
- Critical thinking
- Client safety and first aid
- Review cases
- Patient advocacy
- Charting and documentation
- CPR/AED
- Teamwork
- Medication administration
- Hospice care
- EMR / EHR
- Monitor vital signs
- Conflict resolution
- Reliability
Certification
- adult/pediatric cpr/aed
- early childhood education
Education and Training
true,other
References
References available upon request.
Timeline
Patient Access Specialist
R1RCM - Through St. Vincent Health System
07.2021 - 03.2023
Direct Support Professional
Indiana Mentor Network
04.2017 - Current
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
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