Allison Harlow
Laurel,MT
Summary
Highly motivated and driven professional with a proven track record in the medical field. Extensive experience spanning several years, acquiring a diverse skill set and successfully taking on various roles. Recognized for ability to quickly adapt and learn, entrusted with training others in multiple positions. Combining passion for healthcare with a compassionate nature, dedicated to making a positive impact in the lives of patients and colleagues alike.
Overview
13
13
years of professional experience
Work History
Patient Access Specialiat
Billings OB-GYN
04.2024 - 03.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Medical Assistant
Ortho Montana
03.2023 - 04.2024
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Bookkeeper
Tin Horn Casino
05.2020 - 07.2023
- Maintained and processed invoices, deposits, and money logs.
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled and corrected issues with financial records.
- Analyzed financial data to assist in budget creation and forecasting.
- Reduced financial discrepancies through transaction monitoring and management.
Operating Room Assistant
SCL Health System
10.2014 - 04.2019
- Oversaw proper handling of specimens and cultures, complying with prescribed hospital procedure and Area of certification regulations.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Confirmed presence of required medical equipment prior to scheduled appointments.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Delivered direct care to patients under supervision of charge nurse.
- Opened and distributed sterile supplies during medical procedures.
- Monitored patients' vital signs.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
Customer Service Representative
Best Buy
05.2012 - 10.2014
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Diploma - General Studies
Laurel High School
Laurel, MT05.2012
Skills
- Patient and Family Education
- Customer Service
- Medical Filing
- Collecting Medical Samples
- Patient Treatment
- Cash Register Operations
- Compliance Requirements
- Hospital Operations
- Urgent Care
- Completing Insurance Forms
- Phlebotomy
Timeline
Patient Access Specialiat
Billings OB-GYN
04.2024 - 03.2025
Medical Assistant
Ortho Montana
03.2023 - 04.2024
Bookkeeper
Tin Horn Casino
05.2020 - 07.2023
Operating Room Assistant
SCL Health System
10.2014 - 04.2019
Customer Service Representative
Best Buy
05.2012 - 10.2014
Diploma - General Studies
Laurel High School
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