Allison Harrison
Wewoka,OK
Summary
Dynamic Pharmacy Technician with proven expertise at Pruett's Market in medication dispensing and workflow optimization. Recognized for enhancing pharmacy productivity and maintaining patient confidentiality while adhering to HIPAA regulations. Strong problem-solving and team collaboration skills contributed to reduced prescription wait times and efficient claims processing. Committed to excellence in drug safety and inventory control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pruett's Market
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Shift Supervisor
Braums Ice Cream And Dairy
06.2020 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Shift Manager
McDonald's
09.2018 - 04.2020
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cultivated professional working relationships with peers and supervisors.
- Promoted a positive work environment through open communication and constructive feedback.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Manager
McDonalds
03.2015 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
GED -
Seminole Nation
Seminole, OK09-2019
Phlebotomy
Gordon Cooper Technology Center
Seminole, OK05-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Drug safety
- Drug inventory control
- Verifying orders
- FDA drug safety guidelines
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Documentation
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Completed business management program while at McDonald's
Timeline
Pharmacy Technician
Pruett's Market
03.2022 - Current
Shift Supervisor
Braums Ice Cream And Dairy
06.2020 - 02.2022
Shift Manager
McDonald's
09.2018 - 04.2020
Shift Manager
McDonalds
03.2015 - 05.2018
GED -
Seminole Nation
Phlebotomy
Gordon Cooper Technology Center
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