Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Havican

Brownstown Twp,MI

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Senior Mortgage Consultant

Simple Home Lending
10.2018 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Senior Mortgage Consultant

Goldstar Mortgage
01.2009 - 04.2018
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Reservation Agent

United Airlines
03.1995 - 03.1996
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

Bachelor of Arts - Journalism

Michigan State University
East Lansing, MI
05.1994

Skills

  • 25 years plus customer service experience meeting with clients in an office setting and speaking with them daily over the phone
  • Being empathetic to customer's situations and trying to help them get experiences experience they want and deserve
  • Excellent communication skills and working with different loan origination systems on the computer
  • The ability to troubleshoot and come up with alternative recommendations to keep the client happy
  • A deep knowledge and understanding of the markets and how they can impact mortgage rates and trends

Timeline

Senior Mortgage Consultant

Simple Home Lending
10.2018 - Current

Senior Mortgage Consultant

Goldstar Mortgage
01.2009 - 04.2018

Reservation Agent

United Airlines
03.1995 - 03.1996

Bachelor of Arts - Journalism

Michigan State University

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Allison Havican