ALLISON HAWK
Fullerton,CA
Overview
7
7
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Hardworking and passionate team player with strong organizational skills eager to secure an entry-level Human Resources position. Ready to help team achieve company goals and eager to learn!
Work History
Barista Trainer
Starbucks
08.2018 - Current
- Monitored and reported progress of over 20 trainees
- Monitored customer feedback to improve team performance and customer service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Shift Supervisor
Starbucks
03.2018 - 03.2020
- Responded to and resolved customer questions and concerns.
- Prepared shift summary reports for management using Excel to communicate regularly on team goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Barista
Starbucks
08.2017 - 03.2020
- Use of stringent food safety procedures to ensure compliance with local law
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Guest Service Agent
Rubio's Coastal Grill
08.2016 - 08.2017
- Demonstrating excellent customer service
- Multitasking to ensure the FOH is clean and guests are helped with their orders
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ06.2023
Skills
- Creating spreadsheets using Microsoft Excel
- Data Analysis
- Managing Multiple Tasks
- Customer Relationship Management
- Managing Operations and Efficiency
- Organization
Accomplishments
- 04/2018: Starbucks Barista Championship District Level- 1st Place
- 02/2019: Certified Starbucks Coffee Master
- 04/2019: Starbucks Barista Championship District Level- 1st Place
- 08/2019: Starbucks Barista Championship Area Level- 2nd Place
Timeline
Barista Trainer
Starbucks
08.2018 - Current
Shift Supervisor
Starbucks
03.2018 - 03.2020
Barista
Starbucks
08.2017 - 03.2020
Guest Service Agent
Rubio's Coastal Grill
08.2016 - 08.2017
Bachelor of Science - Sociology
Arizona State University