Allison Hendricks
Seville,OH
Summary
Dedicated and hard working individual with a passion for animal medicine, a genuine love of working with people and a desire for learning. Thrives in both team-based and independent capacities. Brings a smile and positive attitude to every setting. Eager to find a forever home with an awesome work family.
Overview
15
15
years of professional experience
Work History
Veterinarian Assistant
Animal Medical Center of Medina
Medina, OH
01.2020 - Current
- Documented patient information with precision to maintain records accuracy.
- Cleaned and organized the clinic, set up surgical supplies and interacted with clients and animals in a kind and caring manner.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Guest Services Manager
Courtyard Marriott
Beachwood, OH
03.2017 - 08.2019
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
- Oversaw special arrivals and departures in a discrete and professional manner.
- Checked schedule of events to complete pre-planning and prevent issues
- Managed guest check-in and check-out procedures.
- Kept employees satisfied and productive with a collaborative and open approach.
- Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Apartment
Portage Towers
Cuyahoga Falls, OH
10.2011 - 09.2017
- Maintained building's accounts by collecting rent and utility payments.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education
Veterinary Technician - Veterinary Medicine (Pre-Veterinarian)
Stautzenberger College
Maumee, OHSkills
- Patient Care
- Proficient in Avamark software
- Compassionate communication
- Animal handling
Timeline
Veterinarian Assistant
Animal Medical Center of Medina
01.2020 - Current
Guest Services Manager
Courtyard Marriott
03.2017 - 08.2019
Apartment
Portage Towers
10.2011 - 09.2017
Veterinary Technician - Veterinary Medicine (Pre-Veterinarian)
Stautzenberger College