Allison Herlihy
Carle Place,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Positive Solutions Counseling Center
02.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by 15% by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Asisstant Manager
Starbucks
03.2016 - 02.2023
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with 20 plus staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs by 10%.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Administrative Office Assistant
Levittown Ford Service
01.2018 - 01.2020
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Enhanced communication between departments by coordinating meetings and maintaining shared calendars.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Business Administration, Management
Purdue Global University
Lafayette, IN01.2019
Associate of Arts - Culinary Arts
Johnson & Wales University
Charlotte, NC01.2012
Skills
- Client Relations
- Quality Management
- Workflow Optimization
- Reception Oversight
- Clerical Support
- Data Entry
- Strong Problem Solver
Timeline
Administrative Assistant
Positive Solutions Counseling Center
02.2023 - Current
Administrative Office Assistant
Levittown Ford Service
01.2018 - 01.2020
Asisstant Manager
Starbucks
03.2016 - 02.2023
Bachelor of Science - Business Administration, Management
Purdue Global University
Associate of Arts - Culinary Arts
Johnson & Wales University
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