Allison Hersey
Adel,Georgia
Summary
Experienced key holder with a strong background in retail and customer service roles, offering over 5 years of industry experience. Proficient in cash handling, POS systems, and store opening and closing procedures. Recognized for consistently delivering exceptional customer satisfaction and effective employee supervision. Known for fostering a compassionate and team-oriented work environment that promotes harmony and efficiency. Seeking to apply extensive experience and skills in a dynamic retail setting to drive success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Key Holder/Sales Lead
Dollar General
10.2023 - 08.2024
- Opened and closed store according to protocol
- Handled cash, refunds, and exchanges
- Unloaded weekly fresh and dry stock
- Completed end-of-day deposits
- Provided change to associates as needed
- Counted till down after shift
- Suggested strategies to increase sales
- Received compliments for excellent customer service.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased sales by providing exceptional customer service and product knowledge.
Caregiver for Elderly
Individual..Allison
01.2013 - 01.2023
- Provided compassionate care for the elderly, including overnight stays
- Handled cleaning, cooking, bathing, dressing, and medication administration
- Offered genuine companionship and emotional support.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Cashier/Customer Service
Pilot Flying
01.2021 - 01.2023
- Performed same duties as at BP, Citgo, and Stuckey's.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service
BP, Citgo
01.2021 - 01.2022
- Managed convenience store operations independently
- Prepared weigh tickets for semi drivers and scheduled showers and parking
- Operated cash register daily
- Maintained store cleanliness
- Ensured customer satisfaction and repeat business.
Office Assistant/Dispatcher
ACE ELECTRIC, INC.
01.2017 - 01.2018
- Directed associates to scheduled appointments
- Managed delinquent accounts and arranged payments.
Key Holder/Sales Associate
Bealls Inc.
01.2014 - 01.2016
- Operated cash register as needed
- Maintained neat and orderly dressing rooms
- Reorganized merchandise and clothing based on sales
- Scanned items for clearance and updated prices.
Education
Diploma - Business Management
Lowndes High School
Valdosta, GA05.2000
Skills
- Cash Handling
- Communication Skills
- Complaint Handling
- Point of Sale (POS) Systems
- Planogram
- Stocking Merchandise
- Store Opening and Closing Procedures
- Retail Sales Merchandise Returns
- Customer Satisfaction
- Employee Supervision
- Team Leadership
- Upselling
- Merchandising
Accomplishments
- Enhanced Customer Satisfaction, Improved customer satisfaction at Dollar General by applying a sincere and accommodating approach to customer service, leading to increased repeat business and positive feedback.
- Efficient Store Operations, Streamlined store operations at BP by applying a stable and emotionally intelligent approach to manage daily tasks, leading to a cleaner store and happier customers.
- Effective Employee Supervision, Enhanced team performance at ACE Electric by applying a team-oriented and positive approach to employee supervision, leading to more efficient appointment scheduling and improved account management.
Personalitystrengths
- Open-minded: Open to new ideas, yet values tradition
- Accommodating: Diplomatic and accepting of others' needs
- Opportunistic: Comfortable with ambiguity and dynamic environments
- Composed: Remains calm under pressure
- Autonomous: Independently drives results
Timeline
Key Holder/Sales Lead
Dollar General
10.2023 - 08.2024
Cashier/Customer Service
Pilot Flying
01.2021 - 01.2023
Customer Service
BP, Citgo
01.2021 - 01.2022
Office Assistant/Dispatcher
ACE ELECTRIC, INC.
01.2017 - 01.2018
Key Holder/Sales Associate
Bealls Inc.
01.2014 - 01.2016
Caregiver for Elderly
Individual..Allison
01.2013 - 01.2023
Diploma - Business Management
Lowndes High School